Upgrade exits with errors

inteldigital

• May 13, 2018 04:36

Hi I am having an issue upgrading, also every RPM check that happens throws up some errors that are similar. Here's the error log from the upgrade: [2018-05-13 00:58:18 +0100] file /usr/share/mysql/danish/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/dutch/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/english/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/estonian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/french/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/german/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/greek/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/hungarian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/italian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/japanese/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/korean/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/norwegian-ny/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/norwegian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/polish/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/portuguese/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/romanian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/russian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/serbian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/slovak/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/spanish/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/swedish/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] file /usr/share/mysql/ukrainian/errmsg.sys from install of MySQL55-server-5.5.59-1.cp1162.x86_64 conflicts with file from package mariadb-libs-2:5.5.52-1.el7.cloudlinux.x86_64 [2018-05-13 00:58:18 +0100] see https://go.cpanel.net/rpmcheckfailed for more information [2018-05-13 00:58:18 +0100] The Administrator will be notified to review this output when this script completes => Log closed Sun May 13 00:58:18 2018
And the code from nightly RPM checks: MySQL55-client-5.5.58-1.cp1162 Missing MySQL55-devel-5.5.58-1.cp1162 Missing MySQL55-server-5.5.58-1.cp1162 Missing MySQL55-shared-5.5.58-1.cp1162 Missing MySQL55-test-5.5.58-1.cp1162 Missing

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  cPanelLauren

  • May 14, 2018 13:40

  HI @inteldigital Can you show me the output of the following: rpm -qa |egrep -i 'mysql|mariadb'
  

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  inteldigital

  • May 15, 2018 09:22

  HI @inteldigital Can you show me the output of the following: rpm -qa |egrep -i 'mysql|mariadb'
  

  
  Hi @cPanelLauren ea-php51-php-mysql5.5-5.1.6-1.el7.cloudlinux.x86_64 perl-DBD-MySQL-4.023-5.el7.x86_64 cpanel-mariadb-native-client-1.0.1-6.cp1154.x86_64 alt-python27-MySQL-mariadb101-1.2.5-1.el7.cloudlinux.2.x86_64 ea-php51-php-mysql5.6-5.1.6-1.el7.cloudlinux.x86_64 ea-php51-php-mariadb10-5.1.6-1.el7.cloudlinux.x86_64 alt-python27-MySQL-mysql5.0-1.2.5-1.el7.cloudlinux.2.x86_64 ea-php72-php-mysqlnd-7.2.4-3.el7.cloudlinux.x86_64 cpanel-perl-524-MySQL-Diff-0.50-1.cp1162.x86_64 ea-php52-php-mysql5.0-5.2.17-2.el7.cloudlinux.x86_64 mariadb-libs-5.5.52-1.el7.cloudlinux.x86_64 ea-php51-php-mysql5.0-5.1.6-1.el7.cloudlinux.x86_64 ea-php52-php-mysql5.6-5.2.17-2.el7.cloudlinux.x86_64 compat-MySQL51-shared-5.1.73-1.cp1150.x86_64 compat-MySQL50-shared-5.0.96-4.cp1136.x86_64 alt-python27-MySQL-meta-1-4.el7.x86_64 cpanel-mysql-libs-5.1.73-1.cp1156.x86_64 ea-php52-php-mysql5.1-5.2.17-2.el7.cloudlinux.x86_64 ea-php71-php-mysqlnd-7.1.16-3.el7.cloudlinux.x86_64 alt-python27-MySQL-mysql5.5-1.2.5-1.el7.cloudlinux.2.x86_64 ea-php51-php-mariadb101-5.1.6-1.el7.cloudlinux.x86_64 alt-python27-MySQL-mysql5.1-1.2.5-1.el7.cloudlinux.2.x86_64 cpanel-mariadb-native-client-devel-1.0.1-6.cp1154.x86_64 alt-python27-MySQL-common-1.2.5-1.el7.cloudlinux.2.x86_64 alt-python27-MySQL-mysql5.6-1.2.5-1.el7.cloudlinux.2.x86_64 alt-python27-MySQL-percona5.7-1.2.5-1.el7.cloudlinux.3.x86_64 mariadb-5.5.52-1.el7.cloudlinux.x86_64 alt-python27-MySQL-percona5.6-1.2.5-1.el7.cloudlinux.2.x86_64 mariadb-server-5.5.52-1.el7.cloudlinux.x86_64 alt-python27-MySQL-mariadb102-1.2.5-1.el7.cloudlinux.3.x86_64 ea-php70-php-mysqlnd-7.0.29-3.el7.cloudlinux.x86_64 ea-php54-php-mysqlnd-5.4.45-54.el7.cloudlinux.x86_64 alt-python27-MySQL-percona5.5-1.2.5-1.el7.cloudlinux.2.x86_64 ea-php51-php-mysql5.1-5.1.6-1.el7.cloudlinux.x86_64 alt-python27-MySQL-mysql5.7-1.2.5-1.el7.cloudlinux.2.x86_64 cpanel-mysql-5.1.73-1.cp1156.x86_64 cpanel-perl-524-DBD-mysql-4.042-1.cp1168.x86_64 ea-php56-php-mysqlnd-5.6.35-3.el7.cloudlinux.x86_64 ea-php55-php-mysqlnd-5.5.38-37.el7.cloudlinux.x86_64 ea-php53-php-mysqlnd-5.3.29-24.el7.cloudlinux.3.x86_64 ea-php52-php-mariadb101-5.2.17-2.el7.cloudlinux.x86_64 ea-php52-php-mysql5.7-5.2.17-2.el7.cloudlinux.x86_64 ea-php52-php-mariadb10-5.2.17-2.el7.cloudlinux.x86_64 ea-php52-php-mysql5.5-5.2.17-2.el7.cloudlinux.x86_64 ea-php51-php-mysql5.7-5.1.6-1.el7.cloudlinux.x86_64 alt-python27-MySQL-mariadb10-1.2.5-1.el7.cloudlinux.2.x86_64
  

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  cPanelLauren

  • May 15, 2018 14:27

  Hi @inteldigital It looks like you have MariaDB and the system thinks you should be installing MySQL 5.5.58 can you tell me what's in /var/cpanel/rpm.versions.d/local.versions ? cat /var/cpanel/rpm.versions.d/local.versions
  

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  inteldigital

  • May 15, 2018 16:13

  @cPanelLauren [root@amethyst ~]# cat /var/cpanel/rpm.versions.d/local.versions --- file_format: version: 2 target_settings: MariaDB101: installed clamav: installed
  

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  cPanelLauren

  • May 15, 2018 16:22

  Hi @inteldigital What about here: grep mysql-version= /var/cpanel/cpanel.config
  

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  inteldigital

  • May 15, 2018 19:52

  @cPanelLauren Just says this: mysql-version=5.5

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  cPanelLauren

  • May 15, 2018 20:31

  Hi @inteldigital The weird part in this is mariadb 5.5 doesn't exist and I see in local versions: [root@amethyst ~]# cat /var/cpanel/rpm.versions.d/local.versions --- file_format: version: 2 target_settings: MariaDB101: installed clamav: installed
  It shows you using MariaDB 10.1 When I look up mariadb packages on a CL server I do get these: cl-MariaDB55-debuginfo.x86_64 : Debug information for package cl-MariaDB55 cl-MariaDB55.x86_64 : A community developed branch of MySQL cl-MariaDB55-bench.x86_64 : MariaDB benchmark scripts and data cl-MariaDB55-devel.x86_64 : Files for development of MariaDB/MySQL applications cl-MariaDB55-embedded.x86_64 : MariaDB as an embeddable library cl-MariaDB55-embedded-devel.x86_64 : Development files for MariaDB as an embeddable library cl-MariaDB55-libs.x86_64 : The shared libraries required for MariaDB/MySQL clients cl-MariaDB55-server.x86_64 : The MariaDB server and related files cl-MariaDB55-test.x86_64 : The test suite distributed with MariaD
  What version of MariaDB/MySQL are you actually using on the server?

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  inteldigital

  • May 16, 2018 00:28

  @cPanelLauren Thanks Lauren. I did try and upgrade my SQL to MariaDB a while back, which is when I encountered this issue and it halted the upgrade progress, also halting the upgrade of the cPanel software too! Here's what it says on the upgrade MySQL/MariaDB screen 52107

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  cPanelLauren

  • May 16, 2018 14:19

  Hi @inteldigital Could you open a ticket so we can take a closer look? I don't feel comfortable giving you advice on how to upgrade from this version to a supported version without one of our analysts being able to access the server and see the configuration. Thanks!

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  inteldigital

  • May 16, 2018 19:06

  @cPanelLauren Ok Lauren, no problem. Thanks for your help :)

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  cPanelLauren

  • May 16, 2018 19:09

  Thanks, @inteldigital I feel a lot more confident we'll be able to get it properly sorted through a ticket. When you do open the ticket be sure to reply here with the ticket ID so we can update this thread with the outcome. Thank you!

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  inteldigital

  • May 17, 2018 15:24

  Hi @cPanelLauren the issue was resolved. Ticket ID was 9567837

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  cPanelLauren

  • May 17, 2018 16:11

  Hi @inteldigital I am glad we had you open a ticket for this, it looks like we manually moved you from MariaDB 5.5 to MySQL5.5 so you could follow a supported update path, they also fixed some issues with RPMs on the system and you were able to update successfully. It looks like you were also able to move to MariaDB 10.2 successfully in the end as well! I'm glad it is all sorted now! Thanks!

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