Backup completes with error

Hello Backup complete with errors, regarding a file that does not exist at one of the server's accounts (replaced with ACCOUNTNAME, see bellow):


[2018-05-13 03:48:50 +0300] WARN: Warnings(s) encountered in tar during archiving:
[2018-05-13 03:48:50 +0300] b_find(): /backup/2018-05-13/accounts/ACCOUNTNAME/htaccess/_home_ACCOUNTNAME_public_html_.htaccess: No such file or directory
[2018-05-13 03:48:50 +0300] b_find(): /backup/2018-05-13/accounts/ACCOUNTNAME/htaccess/_home_ACCOUNTNAME_public_html_.htaccess: No such file or directory
[2018-05-13 03:48:50 +0300] ERROR: The subprocess "Archive::Tar::Builder" reported error number 2 when it ended.: b_find(): /backup/2018-05-13/accounts/ACCOUNTNAME/htaccess/_home_ACCOUNTNAME_public_html_.htaccess: No such file or directory
[2018-05-13 03:48:50 +0300] b_find(): /backup/2018-05-13/accounts/ACCOUNTNAME/htaccess/_home_ACCOUNTNAME_public_html_.htaccess: No such file or directory at /usr/local/cpanel/Cpanel/IO/Tarball.pm line 324.
[2018-05-13 03:48:50 +0300] warn [backup] (XID u2avfd) "/usr/local/cpanel/bin/pkgacct" reported error code "1" when it ended:  at /usr/local/cpanel/Cpanel/Backup/Utility.pm line 230.
    Cpanel::Backup::Utility::__ANON__(Cpanel::Exception::ProcessFailed::Error=HASH(0x2929fb8)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 120
    Try::Tiny::try(CODE(0x28c1620), Try::Tiny::Catch=REF(0x28e27e0), Try::Tiny::Finally=REF(0x28dc390)) called at /usr/local/cpanel/Cpanel/Backup/Utility.pm line 240
    Cpanel::Backup::Utility::cpusystem(Cpanel::Backup::Utility=HASH(0x2754e30), "pkgacct", "ACCOUNTNAME", "/backup/2018-05-13/accounts", "backup") called at /usr/local/cpanel/bin/backup line 1679
    bin::backup::backup_accounts("/backup/2018-05-13/accounts") called at /usr/local/cpanel/bin/backup line 888
    bin::backup::__ANON__() called at /usr/local/cpanel/bin/backup line 895
    bin::backup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x28a85e8), Try::Tiny::Catch=REF(0x28dd7e0)) called at /usr/local/cpanel/bin/backup line 905
    bin::backup::_process_backups(HASH(0x269d980)) called at /usr/local/cpanel/bin/backup line 379
    bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 120
[2018-05-13 03:48:50 +0300] warn [backup] (XID u2avfd) "/usr/local/cpanel/bin/pkgacct" reported error code "1" when it ended:
[2018-05-13 03:48:50 +0300] warn [backup] Failed to back up account "ACCOUNTNAME". at /usr/local/cpanel/bin/backup line 1683.
    bin::backup::backup_accounts("/backup/2018-05-13/accounts") called at /usr/local/cpanel/bin/backup line 888
    bin::backup::__ANON__() called at /usr/local/cpanel/bin/backup line 895
    bin::backup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x28a85e8), Try::Tiny::Catch=REF(0x28dd7e0)) called at /usr/local/cpanel/bin/backup line 905
    bin::backup::_process_backups(HASH(0x269d980)) called at /usr/local/cpanel/bin/backup line 379
    bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 120
[2018-05-13 03:48:50 +0300] warn [backup] Failed to back up account "ACCOUNTNAME".

Any suggestions for a fix would be really appreciated.

cPanelLauren

May 14, 2018 12:47

HI @kalexan Does the path being noted in the error actually exist and have the correct permissions/ownership? /backup/2018-05-13/accounts/ACCOUNTNAME/htaccess/_home_ACCOUNTNAME_public_html_.htaccess
Thanks!

kalexan

May 14, 2018 14:19

I understand that /backup/2018-05-13/accounts/ACCOUNTNAME folder is created during backup, then it gets tar.gz-iped. There is no folder htaccess/ anywhere in the account fodler (in /home/ACCOUNTNAME), nor file _home_ACCOUNTNAME_public_html_.htaccess

May 14, 2018 14:31

Hi @kalexan Yes, it should be created during the backup (the /backup/date/accounts/accountname/ folder that is) but the htaccess folder and _home_ACCOUNTNAME_public_html_.htaccess bit is a bit strange without some customization being present. Could you please use the link in my signature and open a ticket for us to take a closer look? Once it's open please post the ticket ID here so that we can update this thread with the outcome. Thanks!

Backup completes with error

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