Uploaded branding images not displayed

swbrains

• May 13, 2018 19:21

My new cpanel server (Centos7) with cPanel 70 is using the x theme currently. I went into WHM->Customizations and clicked the branding tab. I then uploaded three PNG images for the logos and the favicon. But none of them display when I log into cPanel or webmail. I've read the docs but the it says if the root had branding and the account owner doesn't it should use the root's branding. I assume what I uploaded in WHM was root's branding. In my reseller account, I don't even see any options for branding. Paper Lantern is the default theme for my accounts. Thanks for any tips you can provide!

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  cPanelLauren

  • May 14, 2018 16:41

  HI @swbrains After a discussion with someone in development about this, I'd like to see if it would it be possible for you to open a ticket using the link in my signature so that we can take a closer look? Once the ticket is open please update this thread with the ticket ID. Thanks!

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  swbrains

  • May 14, 2018 17:05

  Thanks! I tried to create a ticket, but when it came to authorizing access, it popped up a window for logging into my server but it was not a secure connection. Yet if I use the same url from the popup window:

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  cPanelLauren

  • May 14, 2018 18:00

  Thanks @swbrains I'll make a note on the ticket and I'll update this thread with the outcome!

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  swbrains

  • May 14, 2018 18:07

  Thanks!

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