Auto-responder shared library issue

LoadFactor

• May 16, 2018 12:39

With v70 I am getting seemingly random failures with (expired) autoresponders that is causing mail delivery failures. The error messages follow this form: ------ pipe to |/usr/local/cpanel/bin/autorespond ='robynposner@stlawrencemarketbia.ca'>user@domain.com /home/useracct/.autorespond generated by user@domain.com ------ /usr/local/cpanel/bin/autorespond: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/5.24.1/x86_64-linux-64int/au to/MIME/Base64/Base64.so: cannot open shared object file: No such file or directory This is Centos 7 Cloudlinux. I'm still investigating the symptoms; only this one server is affected.

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  LoadFactor

  • May 16, 2018 17:51

  Confirming that the specified file is missing.

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  cPanelLauren

  • May 17, 2018 17:34

  Hi @LoadFactor The problem here is that we updated perl to 5.26 so it shouldn't be looking for the file in the old path for 5.24. [root@cl ~]# ls -lah /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/5.26.0/x86_64-linux-64int/auto/MIME/Base64/ total 20K drwxr-xr-x 2 root root 23 May 14 12:46 . drwxr-xr-x 3 root root 20 May 14 12:46 .. -rwxr-xr-x 1 root root 18K Apr 9 16:13 Base64.so
  Now, I wonder if it's just a matter of updating the cage - can you run the following and let me know if the issue persists? cagefsctl --force-update cagefsctl --remount-all
  

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  LoadFactor

  • May 18, 2018 19:52

  This wound up being a symptom of another problem. We disabled PHP 5.1 on this server. For some reason that was causing upcp to not complete. It also caused cagefsctl --force-update to fail. Worked around the issue by enabling PHP 5.1 in EA4, then after Apache reconfigured the force update worked, as did the remount, and now auto-responders work again. At some point I'll dig into why turning 5.1 off causes things to break, but not today...

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  cPanelLauren

  • May 18, 2018 19:54

  Hi @LoadFactor Wow, that's an interesting series of events, definitely. If you purchased your CloudLinux license through us we'd be happy to look at what happened to alt-php51 and why having it disabled was causing the issue you were experiencing. I am glad to hear you were able to update though. Thanks!

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