IPv6 on new install.. redirecting all sites to defaultwebpage.cgi

Clint Decker

• May 16, 2018 15:57

I just setup a new WHM/cPanel server and this is the first time my host has assigned IPv6 to the server. I added the IPv6 address to the Basic WebHost Manager Setup, and then I went to the "Assigned IPv6 Address" section and enabled each of my domains. Every time I access the site from an ISP that uses IPv4, the sites work fine. If I access the sites from an IPS that uses IPv6, then the websites direct to defaultwebpage.cgi I looked at the httpd.conf file and didnt see anything with the IPv6 addresses listed. What else am I forgetting to do? I tried deleting one of the test sites and resetting it up after I had added the IPv6 settings to see if it would fix it, but instead of getting the normal defaultwebpage cpanel looking error, I got an error saying "Executing in an invalid environment for the supplied user". I'm just not even sure how to proceed.

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  sktest123

  • May 17, 2018 09:41

  have a look at Guide to IPv6 - How to Get Started With IPv6 - Version 68 Documentation - cPanel Documentation there also troubleshoot steps

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  cPanelMichael

  • May 18, 2018 14:35

  Hello @Clint Decker, Can you check if you are able to ping the IPv6 address associated with an account from a remote server? For example: ping6 2001:db8:10fe::5000
  If that works as expected, check the other steps referenced on our IPv6 troubleshooting document at: Guide to IPv6 - Troubleshoot IPv6 Problems - Version 70 Documentation - cPanel Documentation Let me know if this helps. Thank you.

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