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Notifications disabled but still sent

swbrains
Hi,
  • CENTOS 7.5 standard
  • cPanel v70.0.42 In WHM->Contact Manager->Notifications, I have Account Creation and Account Removal set to Importance = Disabled, and Alert List shows "None", but they are still being sent when I create a new account or terminate an existing one. If it matters, I'm creating and deleting my accounts via the cPanel API from a Perl script. How can I stop these notifications? Thanks!

Comments

11 comments

Date Votes
  • cPanelLauren
    HI @swbrains Would it be possible to show me what the context of the email notification sent is? Also is the email being sent to the administrator, reseller or user? Thanks!
    0
  • swbrains
    Hi, The message context is below: New Account created. Domain: vinnie28.xxxxxxxxx.com IP Address: xxx.xxx.xxx.xxx (Shared) CGI Access: Enabled Username: vinnie28 Password: ***HIDDEN*** cPanel Theme: paper_lantern Home Directory Root: /home Quota: 200 bytes Contact Email: support@xxxxxxx.com Package: xxxxxxx_Trial Feature List: default Locale: en The account was set up by the reseller "xxxxxxxx" with the effective UID of "root".
    It looks like it was sent to the reseller email address, not the address in WHM contact information.
    0
  • swbrains
    Not related, but just noticed in the email it says the quote is set to "200 bytes" when in reality it's set to 200 *MB*. :)
    0
  • cPanelLauren
    Hi @swbrains I'm using the whmapi1 createacct function to create an account for a reseller in an attempt to replicate this. I have the notification for Account Creation set to Low Priority and email set to only go out on High Priority notifications. I am not able to replicate this behavior. Can you tell me how you're creating the account specifically and any other software you might have on the server?
    0
  • Infopro
    Not related, but just noticed in the email it says the quote is set to "200 bytes" when in reality it's set to 200 *MB*. :)

    I'm seeing the same thing here and getting the email as well.
    0
  • swbrains
    Here is a sample of my API call from a Perl script: $URI = "http://xxxxxxxxx.com:2086/json-api/createacct?username=$user&plan=$plan&password=$ACCOUNT_PASSWORD&domain=$domain&contactemail=$contactemail&useregns=0&reseller=0" $request = HTTP::Request->new(GET => $URI);
    Maybe one of the params I'm passing are triggering it? Hope this helps!
    0
  • cPanelLauren
    @Infopro At WHM>>Server Contacts>>Contact manager -> Communication Type what priority do you have email notifications set to. The default is low.
    0
  • cPanelLauren
    @swbrains It shouldn't be - can you post a picture of the email just like @Infopro did. There's a little section at the bottom that describes "Account Creation" notifications that I'd like to verify. Thanks!
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  • Infopro
    @Infopro At WHM>>Server Contacts>>Contact manager -> Communication Type what priority do you have email notifications set to. The default is low.

    It's on Low as stated in the image I posted, not disabled as the OP. :rolleyes:
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  • swbrains
    Email is set to "All" in Contact Manager. Does that override the "Disabled" setting for those two email types?
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  • cPanelLauren
    Hi @swbrains To clarify: Email notification priority = All Notification for Account Creation = Disabled It shouldn't but I think I remember a case on this previously CPANEL-17553 but this only was relevant for resellers and was supposed to be fixed in v70. If you create an account as root (not as the reseller or owned by the reseller) does the same behavior occur? Thanks!
    0

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