[CPANEL-20560] Update failure with scripts/update_spamassassin_config

gnetwork-cp

May 18, 2018 12:35

I've seen similar threads here, but mine is happening with spamassassin script: Maintenance ended; however, it did not exit cleanly (256). The following events were logged: "scripts/update_spamassassin_config". Review the update logs to determine why the update failed. Error appeared as:


[2018-05-19 02:34:28 +1000] E [/usr/local/cpanel/scripts/update_spamassassin_config] The "/usr/local/cpanel/scripts/update_spamassassin_config" command (process 2586) reported error number 255 when it ended.

When I ran the script by command line, "/usr/local/cpanel/scripts/update_spamassassin_config", I got the following output:


root@server [~]# /usr/local/cpanel/scripts/update_spamassassin_config
warn [update_spamassassin_config] Failed to update neighbor netblocks because of an error:  at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/Whois/IANA.pm line 538.
   ...propagated at /usr/local/cpanel/Cpanel/Net/Whois/IP/Cached.pm line 96.

 at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/Whois/IANA.pm line 538.
   ...propagated at /usr/local/cpanel/Cpanel/Net/Whois/IP/Cached.pm line 96.

Now I see the referenced IANA.pm line 538 contains the following: $query{cidr} = [Net::CIDR::range2cidr(uc($query{inet6num} || $query{inetnum}))]; Is the IPV6 query causing a problem? I don't run IPV6! Any suggestions?

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15 comments

cPanelLauren

May 18, 2018 19:15
Hi @gnetwork-cp That's definitely an unusual error, I've not seen it before. Can you show me the results of the following: ps faux |grep spam[d] cat /etc/cpspamd.conf
Thanks!
0
gnetwork-cp

May 19, 2018 00:52
Hi @gnetwork-cp That's definitely an unusual error, I've not seen it before. Can you show me the results of the following: ps faux |grep spam[d] cat /etc/cpspamd.conf
Thanks!

Here it is: root@server [~]# ps faux |grep spam[d] root 1459 0.0 4.9 221484 99456 ? Ss 02:12 0:10 /usr/local/cpanel/3rdparty/perl/526/bin/perl -T -w /usr/local/cpanel/3rdparty/bin/spamd --max-spare=1 --max-children=3 --allowed-ips=127.0.0.1,::1 --pidfile=/var/run/spamd.pid --listen=5 root 1977 0.0 5.8 247604 116172 ? S 02:12 0:23 \_ spamd child root@server [~]# cat /etc/cpspamd.conf maxspare=1 maxchildren=3
I should mention that yesterday I changed my VPS plan with the provider (reduced resources) but still have the same IP address. Could that be a part of the problem?
0
cliveaustin

May 19, 2018 04:07
+1 I'm seeing EXACTLY the same issue... any ideas yet? running the command by hand gives this... #/usr/local/cpanel/scripts/update_spamassassin_config --verbose warn [update_spamassassin_config] Failed to update neighbor netblocks because of an error: at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/Whois/IANA.pm line 538. ...propagated at /usr/local/cpanel/Cpanel/Net/Whois/IP/Cached.pm line 96. at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/Whois/IANA.pm line 538. ...propagated at /usr/local/cpanel/Cpanel/Net/Whois/IP/Cached.pm line 96.
0
xanadu

May 19, 2018 19:56
We are experiencing the same problem on both our vps with different vendors and different dc's
0
nerdzoll

May 19, 2018 22:18
+1 also experiencing the exact same behaviour. Also a VPS.
0
Jason_TS

May 20, 2018 01:22
+1 I'm having the same issue as well
0
bloatedstoat

May 20, 2018 21:27
+1 here too. CLOUDLINUX 6.9 standard v70.0.42, following upgrade.
0
Vinothkumar Vidjearadjou

May 20, 2018 23:40
+1, We have the same issue for past 2 days. CLOUDLINUX 6.9 standard v70.0.42, following upgrade.
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MaximK

May 21, 2018 01:26
+1 Same error
0
directsupport

May 21, 2018 04:57
Same exact error same scenario. CLOUDLINUX 6.9 VPS v70.0.42 Confirmed. /usr/local/cpanel/scripts/update_spamassassin_config --verbose warn [update_spamassassin_config] Failed to update neighbor netblocks because of an error: at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/Whois/IANA.pm line 538. ...propagated at /usr/local/cpanel/Cpanel/Net/Whois/IP/Cached.pm line 96. at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/Whois/IANA.pm line 538. ...propagated at /usr/local/cpanel/Cpanel/Net/Whois/IP/Cached.pm line 96.
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AndrejP

May 21, 2018 06:16
Yup, this seems to break it $response = Net::Whois::IANA->new()->whois_query( -ip => $address ); GDPR changes causing issues? I didn't read too much into changes which will be introduced to WHOIS systems due to GDPR, but this could be caused by that. Is there any way to not use whois during the update?
0
cPanelLauren

May 21, 2018 12:34
Hi everyone, We now have a case on this CPANEL-20560 to address the issue. Thank you all for updating this thread. I'll update here once it's resolved. Thanks!
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gnetwork-cp

May 21, 2018 21:56
Error has disappeared!
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cPanelMichael

May 25, 2018 03:15
Hello, This is solved in cPanel & WHM version 70.0.46: Fixed case CPANEL-20560: Avoid exception on invalid whois data. Version 70.0.46 is now published to the CURRENT build tier. We'll update this thread again once it's published to the RELEASE build tier. Thank you.
0
cPanelMichael

May 29, 2018 16:45
Hello, Version 70.0.46 is now published to the RELEASE release tier. Thank you.
0

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