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Unable to send emails properly

Amair Naeem
Hi, ISSUE SUMMARY & STATUS ================= I am fairly new to cPanel and I have just got a website created that sells my clothing merchandise. I have setup my email on cPanel with my custom domain and configured this on my phone perfectly fine. I am able to receive emails from different domains without any errors or problems. However, I am facing the following issues: 1. I cannot send emails to other domains, such as @live.com [Please see errors section]. 2. When the email does get sent to a domain i.e @gmail.com, it gets delivered to the spam folder. ERRORS ===== 1. Under track delivery in cPanel, I receive the following error: SMTP error from remote mail server after pipelined MAIL FROM: SIZE=1750: 550 5.7.1 You can also refer your provider to

Comments

5 comments

Date Votes
  • cPanelMichael
    Hello @Amair Naeem, I recommend reporting this issue to your web hosting provider first, as you may not be able to solve this issue without root access to the server. You can direct your hosting provider to the following document so they can ensure the server follows those guidelines: How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.
    0
  • Amair Naeem
    I have contacted my web hosting provider and they have replied with the following: Hello, Thank you for contacting OVH regarding cPanel issues. At OVH, we support our hardware, network, and infrastructure, as well as our OVH Manager tool. If you are experiencing problems with any of these, we will gladly look into the issue for you as soon as we are provided with diagnostic tests confirming the problem. However, we do not provide technical support for software related issues, including but not limited to Operating Systems and cPanel/WHM/Plesk configuration. If you require assistance with any software-related issues, we would invite you to look up online support forums for the software in question, or to contact the technical support of your software directly. For any other questions or concerns, please feel free to contact us through a support ticket or through our toll-free line at 1-855-684-5463. We"re here 24/7 to help you! We thank you again for choosing OVH, Kyle
    0
  • dalem
    ovh is an unmanaged provider you are on your own to fix configuration errors you listed your self as a site owner since they don't do shared hosting you must have root access do a exigrep MSGID /var/log/exim_mainlog to see if you can get more information from your mail logs set up SPF & DKIM make sure your Reverse PTR is set up for mail server ip check that your mail IP is not in any RBL's after it is all complete test for delivrbility @ Newsletters spam test by mail-tester.com
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  • Amair Naeem
    ovh is an unmanaged provider you are on your own to fix configuration errors you listed your self as a site owner since they don't do shared hosting you must have root access do a exigrep MSGID /var/log/exim_mainlog to see if you can get more information from your mail logs set up SPF & DKIM make sure your Reverse PTR is set up for mail server ip check that your mail IP is not in any RBL's after it is all complete test for delivrbility @
    0
  • cPanelMichael
    Hello @Amair Naeem, We document how to access the command line at: How to Access the Command Line - cPanel Knowledge Base - cPanel Documentation Thank you.
    0

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