About AutoSSL Certificates

diracuser

• May 21, 2018 07:09

Hello, there is something that I don't understand from AutoSSL Certificates. I have a domain (domain1.com) with Auto SSL installed correcty. I have one subdomain (subdomain.domain1.com) with Auto SSL installed correcty (that includes

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  MaxFein

  • May 22, 2018 11:48

  ...sounds like the certificate doesn't cover the mail subdomain - did you check your AutoSSL logs? is the mail subdomain configured so that the domain check would have passed (is it publicly accessible, point to same place as the apex)? ...basically, provide more information, see the sticky thread on AutoSSL troubleshooting. Cheers, Max

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  cPanelLauren

  • May 22, 2018 15:17

  Hi @diracuser As @MaxFein suggested it doesn't appear that the SSL includes the mail. subdomain. If you run the following what is output in regard to the subdomain: /usr/local/cpanel/bin/autossl_check --user=$username
  You can also manually run the check through the UI at WHM>>SSL/TLS>>Manage AutoSSL -> Manage Users -> Check $username The logs will show in the logs tab for each run as well. Thanks!

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  diracuser

  • May 25, 2018 12:26

  Thank you. Finally I deleted my subdomain and create again and next to some hours it worked... Tnaks you

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  cPanelLauren

  • May 25, 2018 12:47

  Hi @diracuser I"m glad to hear it worked. Please let us know if you have any further issues or concerns! Thanks!

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