Using local email on remote server

inteldigital

• May 22, 2018 06:14

Hi, I'm using Cachet, an incident monitoring service on a remote AWS server. The software allows people to subscribe to updates. I'm using a mail address created on my cPanel server to send out the mails, however, it's not allowing this to happen. Are there any special requirements I need to make, to ensure the IP address of the remote AWS server is able to use the email address and mail server on my cPanel server?

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  cPanelMichael

  • May 22, 2018 18:24

  Hello, Can you provide more information about how the service sends the email? For instance, is it using SMTP authentication? If so, is there a specific error message when it attempts to send the message? Thank you.

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  inteldigital

  • May 23, 2018 09:28

  Hi @cPanelMichael Thanks for coming back to me. No, there is no error I am afraid. It's attempting to send via SMTP with TLS.

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  cPanelMichael

  • May 23, 2018 15:00

  Hello Ben, You can try monitoring /var/log/exim_mainlog when making the SMTP connection attempt from the remote server: tail -f /var/log/exim_mainlog
  It should output a specific error message as long as SMTP traffic isn't blocked or filtered by the remote server or the remote server's network/data center. Thank you.

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