AutoSSL fails authority verification on IE

Olof

• May 22, 2018 03:49

AutoSSL works fine and update certs regularly. Testing in Safari, Chrome and Firefox = no issues. In IE11 the domain www.example.com works fine but not the regular example.com In addition, it seems that the certificate itself is ok, but not the cPanel authority. Is there anything I can do (besides redirect to www), to get AutoSSL generate valid certs for the domain? Or is this just up to cPanel/Comodo? Image:

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  cPanelLauren

  • May 22, 2018 16:07

  Hi @Olof I'm trying to replicate this using internet explorer and I've not been able to. Can you let me know the specific version you're using? Thanks!

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  Olof

  • May 22, 2018 16:21

  Hi @Olof I'm trying to replicate this using internet explorer and I've not been able to. Can you let me know the specific version you're using? Thanks!

  
  Sure! It is: IE11.0.9600.17691 running on windows 7

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  cPanelLauren

  • May 22, 2018 17:17

  Hi @Olof I'm still unable to replicate the issue. I'm using IE Explorer on Win7 looking at the site in the screenshot as well and I get a valid certificate. Please see the attached images.

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  Olof

  • May 22, 2018 17:33

  Thanks for the help! That solved it! It turned out to be that Windows' settings must be set to allow TLS 1.2 which was turned off by default. Then it couldn't reach Comodo to verify. Turning it on and restarting IE fixed it. Hope this will help somebody else.

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  cPanelLauren

  • May 22, 2018 17:35

  Hi @Olof That does make sense, thank you very much for adding the resolution here.

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