SMTP connect failed error

Layth

• May 23, 2018 11:10

I have Joomla on my domain all was working fine, but i had SSL on another account, we deleted old SSL then bought new one in new account, now Joomla cannot connect to SMTP I get this error Notice SMTP connect failed github.com/PHPMailer/PHPMailer/wiki/Troubleshooting'>PHPMailer/PHPMailer
All was working fine before this action Can you help me please? i have another domain also Joomla one same VPS which is working fine can connect to SMTP perfectly Thanks

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  Layth

  • May 23, 2018 16:35

  More info, i was checking SSL i see such values red open lock: mail.mydomain.com green closed lock: mydomain.com green closed lock:

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  cPanelMichael

  • May 23, 2018 17:10

  Hello, Can you contact your web hosting provider to have them let you know the output to /var/log/exim_mainlog when the SMTP connection attempt fails? Thank you.

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  Layth

  • May 23, 2018 18:01

  I will now i am chatting with them

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  Layth

  • May 23, 2018 18:10

  I contacted them they said it is comodo SSL not Cpanel , they purchased for me, what can i do ? i have on other domains Cpanel SSL . He is telling me to ask you to give me SSL for subdomain or something like that?

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  cPanelMichael

  • May 23, 2018 20:07

  Hello @Layth, Does your provider offer the AutoSSL feature? If so, you could ask them to uninstall the existing SSL certificate and enable AutoSSL on the account to ensure the free cPanel-signed SSL certificate is installed for all domain names and subdomains under the account. Thank you.

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  Layth

  • May 23, 2018 20:35

  Thank you for reply, i see auto SSL but i dont want it, i always buy Positive SSL Cpanel, i asked for refund i will buy Cpanel but can you give more info about which one should i buy ? i see three types i need cheaper one can be applied on subdomains also to fix SMTP problem I see 1- cPanel DV SSL Certificate 2- cPanel OV SSL Certificate 3- cPanel EV SSL Certificate

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  cPanelMichael

  • May 23, 2018 20:40

  Hello @Layth, Is there any reason you prefer not to use the free AutoSSL certificates? These certificates are signed and apply to your domain names and subdomains as long as they resolve to the cPanel server. Thank you.

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  Layth

  • May 23, 2018 20:54

  Hello @Layth, Is there any reason you prefer not to use the free AutoSSL certificates? These certificates are signed and apply to your domain names and subdomains as long as they resolve to the cPanel server. Thank you.

  
  I didnt try Auto SSL before thats why i dont use it and this active for how long time? i have another domain has no SSL may i try use Auto SSL for that domain Thank you

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  cPanelMichael

  • May 23, 2018 20:59

  Hello, AutoSSL certificates are automatically renewed every 90 days. The certificates always remain free. It's the best way to ensure "mail.domain.tld" and your other subdomains have SSL certificates without purchasing a separate SSL certificate for each subdomain. Thank you

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  Layth

  • May 23, 2018 21:08

  Thank you very much i have check AutoSSL it is working perfectly even with subdomains, first time i got email it will expire after 90 days i thought it is just for 90 days, But if it automatically renewed then i will use it for all domains SMTP now working perfectly Thank you for help very much :) You can mark this solved

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