Primary domain may not be subdomain of addon domain issue

Erasmos

• May 29, 2018 09:52

I hope in this section there's room for absolute beginners' questions. If not, I apologize. This is my situation: I need to install a WordPress site on a domain, let's say mydomain.com (example name). The web agency provided me with the following information (adjusted to the example mydomain.com name): www.mydomain.com? I apologize for my poor English. Thank you in advance for your time. - - - Additional information: In cPanel, if I try to click on WordPress Manager, it says: No compatible WordPress installations exist on this cPanel account. If I choose: Create an installation, it offers me three choices:

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  cPanelLauren

  • May 29, 2018 19:43

  Hello, This is occurring because your provider created your account as a subdomain of your primary domain. The primary domain of the account should be the root domain - I would ask the provider to modify your account name to the root domain, then create any subdomains or addon domains you'd like. Thanks!

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  Erasmos

  • May 30, 2018 06:50

  @cPanelLauren, thanks a lot for your kind answer. Do you know how can I mark this thread as solved?

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  cPanelLauren

  • May 30, 2018 13:04

  Hi @Erasmos I can do that for you! I'm happy to have been able to help. Thanks!

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