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Disable sending and receive emails

Lillike
Hi, I can not send or receive emails. I receive the following message to send any: ERROR Message not sent. Connection refused Server replied: 111 Can't open SMTP stream. - or - SMTP Error (-1): Connection to server failed. From root: root@ip-192 [/]# service exim restart Shutting down exim: [FAILED] Shutting down spamd: [ OK ] Starting exim: 2018-05-29 06:11:33 Cannot open main log file "/var/log/exim_log": No such file or directory: euid=0 egid=0 [FAILED] Starting spamd: [ OK ] root@ip-192 [/]# service exim status exim dead but subsys locked root@ip-192 [/]# mv eximdisable eximdisable.bak mv: cannot stat `eximdisable': No such file or directory /bin/ls: cannot access /etc/eximdisable: No such file or directory Please, advice.

Comments

9 comments

Date Votes
  • cPanelLauren
    Hi @Lillike Have you made modifications to Exim's configuration? It looks like exim is failing to start due to the following: Starting exim: 2018-05-29 06:11:33 Cannot open main log file "/var/log/exim_log": No such file or directory: euid=0 egid=0
    Which doesn't exist by default in default cPanel installations. The exim log should be /var/log/exim_mainlog Thanks!
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  • Lillike
    Hi Lauren, The Exim configuration have not changed by me. First of all i have a problem with smtp relay usage. DATE USED LIMIT PERCENT 2018-05-28 0 5000 0.0% 2018-05-27 0 5000 0.0% 2018-05-26 0 5000 0.0% 2018-05-25 5000 5000 100.0% 2018-05-24 5000 5000 100.0% 2018-05-23 5000 5000 100.0% 2018-05-22 5000 5000 100.0% 2018-05-21 5000 5000 100.0% 2018-05-20 0 5000 0.0% 2018-05-19 2 5000 0.04% 2018-05-18 2053 5000 41.06% 2018-05-17 44 5000 0.88% 2018-05-16 21 5000 0.42% 2018-05-15 45 5000 0.9% 2018-05-14 42 5000 0.84% 2018-05-13 26 5000 0.52% 2018-05-12 20 5000 0.4% 2018-05-11 7 5000 0.14% 2018-05-10 24 5000 0.48% 2018-05-09 40 5000 0.8% 2018-05-08 111 5000 2.22% 2018-05-07 44 5000 0.88% 2018-05-06 30 5000 0.6% 2018-05-05 94 5000 1.88% 2018-05-04 118 5000 2.36% 2018-05-03 51 5000 1.02% 2018-05-02 67 5000 1.34% 2018-05-01 57 5000 1.14% 2018-04-30 54 5000 1.08% 2018-04-29 36 5000 0.72% 2018-04-28 27 5000 0.54% 2018-04-27 12 5000 0.24% 2018-04-26 8 5000 0.16% 2018-04-25 15 5000 0.3% 2018-04-24 7 5000 0.14% 2018-04-23 0 5000 0.0% 2018-04-22 0 5000 0.0% 2018-04-21 0 5000 0.0% 2018-04-20 21 5000 0.42% 2018-04-19 11 5000 0.22% 2018-04-18 13 5000 0.26% 2018-04-17 30 5000 0.6% 2018-04-16 18 5000 0.36% 2018-04-15 2 5000 0.04% 2018-04-14 11 5000 0.22% 2018-04-13 14 5000 0.28% 2018-04-12 49 5000 0.98% 2018-04-11 25 5000 0.5% 2018-04-10 34 5000 0.68% 2018-04-09 44 5000 0.88% 2018-04-08 6 5000 0.12% 2018-04-07 8 5000 0.16% 2018-04-06 26 5000 0.52% 2018-04-05 15 5000 0.3% 2018-04-04 37 5000 0.74% 2018-04-03 20 5000 0.4% 2018-04-02 21 5000 0.42% 2018-04-01 10 5000 0.2% I have not got any campaign etc. and the smtp relay usage was full from May 21 to 25. I do not know why. So on 25th the unlimited emails disabled and limited 250 per a day and 50 hourly. No other modification. From 26th the limitation is down now al services are as default.
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  • cPanelLauren
    Hi @Lillike Can you reinstall exim using the following steps: rpm -e --nodeps exim
    /scripts/check_cpanel_rpms --fix
    and let me know if you're able to get exim started again? Thanks!
    0
  • Lillike
    Hi Lauren, Thanks for your answer. I tried to reinstall and here is the infos: root@ip-192 [~]# rmp -e --nodeps exim -bash: rmp: command not found root@ip-192 [~]# /scripts/check_cpanel_rmps --fix -bash: /scripts/check_cpanel_rmps: No such file or directory Please, advice.
    0
  • cPanelLauren
    Hi @Lillike That's my fault, I mistyped, I apologize. The script is: /scripts/check_cpanel_rpms --fix
    0
  • Lillike
    root@ip-192 [/]# /script/check_cpanel_rpms --fix -bash: /script/check_cpanel_rpms: No such file or directory :(
    0
  • cPanelLauren
    Hi @Lillike It looks like you're running /script/check_cpanel_rpms --fix but it should be /scripts/check_cpanel_rpms --fix This is my fault, I should have been more careful when I typed it originally.
    0
  • Lillike
    Lauren, It's my fault. So, now: root@ip-192 [/]# rpm -e --nodeps exim warning: /etc/localdomains saved as /etc/localdomains.rpmsave warning: /etc/eximrejects saved as /etc/eximrejects.rpmsave warning: /etc/exim.pl saved as /etc/exim.pl.rpmsave root@ip-192 [/]# /scripts/check_cpanel_rpms --fix [2018-05-30 07:34:59 -0700] [2018-05-30 07:34:59 -0700] Problems were detected with cPanel-provided files which are RPM controlled. [2018-05-30 07:35:45 -0700] Startup Log [2018-05-30 07:35:45 -0700] Starting exim: [ OK ] [2018-05-30 07:35:45 -0700] Starting spamd: [ OK ] [2018-05-30 07:35:45 -0700] [2018-05-30 07:35:45 -0700] Log Messages [2018-05-30 07:35:45 -0700] 2018-05-30 07:35:38 exim 4.91 daemon started: pid=11567, -q1h, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4) [2018-05-30 07:35:45 -0700] exim restarted successfully. [2018-05-30 07:35:45 -0700] Install Complete [2018-05-30 07:35:45 -0700] Hooks system enabled. [2018-05-30 07:35:45 -0700] Checking for and running RPM::Versions 'post' hooks for any RPMs about to be installed [2018-05-30 07:35:45 -0700] All required 'post' hooks have been run [2018-05-30 07:35:45 -0700] Restoring service monitoring. So now I can send any emails but i can NOT receive because: Final-Recipient: rfc822; info@ .com Action: failed Status: 5.0.0 Remote-MTA: dns; v.com. (192...., the server for the domain v .com.) Diagnostic-Code: smtp; 550-Please turn on SMTP Authentication in your mail client. 550-mail-wm0-f46.google.com [74.125.82.46]:38858 is not permitted to relay 550 through this server without authentication. Last-Attempt-Date: Wed, 30 May 2018 07:45:51 -0700 (PDT) Please, advice.
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  • Lillike
    Lauren, Thanks for your help. I'm so sorry gmail is not CPANEL problem... :) I can send letters, but now i have not received anything... I tried to send and email from WHM to all users but emails are not received. Please, advice.
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