Wordpress installation in subdirectory vanished without reason

dezoin

• May 30, 2018 08:42

Hello, I had 2 wordpress installations on my website. The first one was on www.example.com/thema1 Today when i installed wordpress on www.example.com/thema1 was gone. With softaculous i still can see that "thema1" still exsists. But all my files that were there are gone now. Is there a way to bring them back? And what was the reason that all my files there vanished while this url is still there?

• 

  cPanelLauren

  • May 30, 2018 14:48

  Hello @dezoin It sounds like you overwrote the path for example.com/thema1 but it's difficult to know if this is the case without seeing the configuration. What is present in the documentroot for thema1? Thanks!

  0
• 

  dezoin

  • May 30, 2018 15:16

  I dont know if I know where to find it but i'll try. Thema1 Document info Software WordPress Installation Number 26_28836 Version 4.9.6 Installation Time May 29, 2018, 4:57 pm Path /home/username/public_html/thema1 URL Database Name username_wp439 Database User username_wp439 Database Host localhost Thema2 Document info Info Software WordPress Installation Number 26_14887 Version 4.9.6 Installation Time Today at 11:25 am Path /home/username/public_html/thema2 URL Database Name username_wp659 Database User username_wp659 Database Host localhost What is kinda disturbing is that the path of thema1 is /home/username/public_html/thema1 but when i look in the file manager the whole thema1 folder is gone. I hope you have enough information now

  0
• 

  cPanelLauren

  • May 30, 2018 15:40

  HI @dezoin I think in order to find out exactly what happened and if the data is still there it might be best to open a ticket. You can do this using the link in my signature, once open please update this thread with the ticket ID Thanks!

  0
• 

  rpvw

  • May 30, 2018 15:57

  Top Tip for Softaculous users: As soon as you install any application from Softaculous - navigate to the Softaculous interface in the users cPanel and TAKE A BACKUP (use the Softaculous default backup location, and do NOT store backups in the same folder you are trying to protect !) Even if you overwrite or accidentally delete the installation folder or database, or delete the installation in Softaculous, you will be able to restore the installation from the Softaculous backups repository. It is not a bad idea to use this facility to trigger a backup before you make any changes to the install, if they go wrong, you can always roll back to the latest backup. It is also a GREAT idea to use the Softaculous clone facility if you want to try new potentially destructive changes such as theme or code changes. This will enable you to experiment first without wrecking a production site.

  0
• 

  dezoin

  • May 30, 2018 19:29

  I already found the solution, thanks for the help guys.

  0
• 

  cPanelLauren

  • May 30, 2018 19:33

  Hi @dezoin I'm glad to hear that you found a solution, can you share with us what you did to resolve the issue as it may help someone in the future. Thanks!

  0

Please sign in to leave a comment.