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AutoSSL does not resolve to any IPv4 addresses on the internet.

Comments

13 comments

  • cPanelLauren
    Hello, I am able to reach the sites without issue using dig +trace and curl requests. this leads to a potential misconfiguration on the server itself. Is the server NAT routed (meaning do you have a public/private IP?) Thanks!
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  • Webbice
    correct, 1:1 nat routed
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  • cPanelLauren
    Hi @Webbice Can you run the following and let me know the output? cat /var/cpanel/cpnat
    If it doesn't exist can you run the following: /scripts/build_cpnat
    If this needed to be generated can you also run the AutoSSL check once more and let me know if you continue to receive the same error? Thanks!
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  • Webbice
    /scripts/build_cpnat info [build_cpnat] 10.1.110.1 =>
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  • Webbice
    52499 still the same error
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  • cPanelLauren
    Hi @Webbice Which IP is in the apache configuration file? The local IP address or the public IP address? Also I just wanted to let you know that one of your posts was removed for including identifying information (the actual IP address) it's best to remove this information on public forums - instead you can replace with or which I did for you in one post. Thanks!
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  • Webbice
    Listen 0.0.0.0:443 Listen [::]:443 :80> ServerName example.com
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  • Webbice
    52575
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  • Webbice
    I found somting strange to me: 52587 but at auto ssl it's saying: 52583
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  • cPanelLauren
    Hi @Webbice All of that looks normal for your circumstance. Can you please open a ticket for this issue using the link in my signature? Once opened please reply to this thread with the ticket ID so that we can update this thread with the outcome. Thanks!
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  • Webbice
    9680857
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  • cPanelLauren
    Hi @Webbice Thank you for that, I'm following the progress of that ticket and I'll update here as soon as there's more information. Thanks!
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  • cPanelLauren
    Hi @Webbice I noticed the ticket automatically closed in our ticket system and I was wondering if you identified whether or not the issue stemmed from a misconfiguration of the NAT routing as was suggested by the analysts? Thanks!
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