AutoSSL does not resolve to any IPv4 addresses on the internet.

Webbice

• June 04, 2018 03:36

hi I have a problem, autossl is not working, it keeps saying "does not resolve to any IPv4 addresses on the internet." the websites are woring fine. If I ping a website it's getting a relpay for a IPv4 address. hope someone can help me.

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  cPanelLauren

  • June 04, 2018 15:14

  Hello, I am able to reach the sites without issue using dig +trace and curl requests. this leads to a potential misconfiguration on the server itself. Is the server NAT routed (meaning do you have a public/private IP?) Thanks!

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  Webbice

  • June 04, 2018 17:05

  correct, 1:1 nat routed

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  cPanelLauren

  • June 04, 2018 17:09

  Hi @Webbice Can you run the following and let me know the output? cat /var/cpanel/cpnat
  If it doesn't exist can you run the following: /scripts/build_cpnat
  If this needed to be generated can you also run the AutoSSL check once more and let me know if you continue to receive the same error? Thanks!

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  Webbice

  • June 04, 2018 17:13

  /scripts/build_cpnat info [build_cpnat] 10.1.110.1 =>

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  Webbice

  • June 04, 2018 17:19

  52499 still the same error

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  cPanelLauren

  • June 04, 2018 17:36

  Hi @Webbice Which IP is in the apache configuration file? The local IP address or the public IP address? Also I just wanted to let you know that one of your posts was removed for including identifying information (the actual IP address) it's best to remove this information on public forums - instead you can replace with or which I did for you in one post. Thanks!

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  Webbice

  • June 04, 2018 17:56

  Listen 0.0.0.0:443 Listen [::]:443 :80> ServerName example.com

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  Webbice

  • June 04, 2018 18:41

  52575

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  Webbice

  • June 04, 2018 18:56

  I found somting strange to me: 52587 but at auto ssl it's saying: 52583

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  cPanelLauren

  • June 04, 2018 19:22

  Hi @Webbice All of that looks normal for your circumstance. Can you please open a ticket for this issue using the link in my signature? Once opened please reply to this thread with the ticket ID so that we can update this thread with the outcome. Thanks!

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  Webbice

  • June 04, 2018 19:36

  9680857

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  cPanelLauren

  • June 04, 2018 19:58

  Hi @Webbice Thank you for that, I'm following the progress of that ticket and I'll update here as soon as there's more information. Thanks!

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  cPanelLauren

  • June 11, 2018 19:36

  Hi @Webbice I noticed the ticket automatically closed in our ticket system and I was wondering if you identified whether or not the issue stemmed from a misconfiguration of the NAT routing as was suggested by the analysts? Thanks!

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