Outlook/Hotmail won't receive on default email
Hi,
I've tested it the account on Gmail was received and works fine, but another people asked me didn't get receive from outlook and live, Hotmail issue.
I disabled a CSF Firewall and test it still nothing works.
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Hello @Samet Chan To clarify you're having issues sending to Hotmail/Gmail? 0 -
Hello @Samet Chan To clarify you're having issues sending to Hotmail/Gmail?
We're running on Forum own XenForo and SMTP Settings was correct from cPanel default email in 465 port, password, email, username are correct. People were getting big report issue about Hotmail/outlook could not receive. I checked the forum server error logs doesn't get an error in an email received. I've tested it for outlook new account and test account on the forum also doesn't get receive weird. I've tested another using Gmail new account and test account on the forum just got receive email.0 -
Have you checked your server's exim logs for any indication of what occurred? You can check them at /var/log/exim_mainlog Thanks! 0 -
Have you checked your server's exim logs for any indication of what occurred? You can check them at /var/log/exim_mainlog Thanks!
Can I PM give you my file? My file is too larger.0 -
HI @Samet Chan It would be best to just include the relevant parts of the exim mainlog - you are more than welcome to send those to me if you'd like. Thanks! 0 -
HI @Samet Chan It would be best to just include the relevant parts of the exim mainlog - you are more than welcome to send those to me if you'd like. Thanks!
Sent PM you now. If you take look and found, just reply to this thread. :)0 -
Hi @Samet Chan Based on what you provided me it was difficult to determine just what was related to the issue and what wasn't but it does look like your IP is on a blocklist and in order to be able to send successfully you'll need to contact them to have it removed. They provide a link in the error message 2018-06-06 02:19:45 1fQMAs-000500-T3 ** example@hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=hotmail-com.olc.protection.outlook.com [REDACTED]: SMTP error from remote mail server after pipelined MAIL FROM: SIZE=5326: 550 5.7.1 Unfortunately, messages from [REDACTED] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to https://sendersupport.olc.protection.outlook.com/pm/troubleshooting.aspx#errors. [SN1NAM04FT006.eop-NAM04.prod.protection.outlook.com]
Troubleshooting0 -
Hi @Samet Chan Based on what you provided me it was difficult to determine just what was related to the issue and what wasn't but it does look like your IP is on a blocklist and in order to be able to send successfully you'll need to contact them to have it removed. They provide a link in the error message
2018-06-06 02:19:45 1fQMAs-000500-T3 ** example@hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=hotmail-com.olc.protection.outlook.com [REDACTED]: SMTP error from remote mail server after pipelined MAIL FROM: SIZE=5326: 550 5.7.1 Unfortunately, messages from [REDACTED] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to https://sendersupport.olc.protection.outlook.com/pm/troubleshooting.aspx#errors. [SN1NAM04FT006.eop-NAM04.prod.protection.outlook.com]
Outlook.com will not allow delivery of email sent from a domain where the Sender ID record was configured by the domain owner to NOT allow ANY IP to send mail from that domain. Sender ID allows a domain owner to protect domains that aren't intended for sending email in order to help protect their domain from being spoofed. This can be done by publishing a simple TXT record in DNS like the following example (note: the organization would replace example.com with their own domain and or sub-domain name): example.com IN TXT "v=spf1 -all" If the domain is repurposed to send mail, the administrator of the DNS record should update the Sender ID record to include the IP address(s) that are authorized to send mail from that domain. Note that updates to your Sender ID record can take up to 48 hours to propagate through the Internet, so it's a good idea to wait 48 hours after making a change to your record before you initiate any new email activities. In addition, Microsoft strongly recommends that you conduct email testing prior to sending live communications to your users/customers.
2) Do I need to add this to my Cloudflare record?0 -
Hi @Samet Chan A PTR record would most likely need to be added by your provider as they don't typically delegate access to users (dedicated, VPS or otherwise) The SPF and DKIM instructions can be found on CloudFlare if you want to add them through there: How do I add a SPF record? How do I add DKIM records? 0 -
Hi @Samet Chan A PTR record would most likely need to be added by your provider as they don't typically delegate access to users (dedicated, VPS or otherwise) The SPF and DKIM instructions can be found on CloudFlare if you want to add them through there: How do I add DKIM records?
Could like this?TXT @ v=spf1 include:realdomain.net -all or TXT @ v=spf1 include:forum.realdomain.net -all or TXT @ v=spf1 include:example.net -all or TXT @ v=spf1 include:forum.example.net -all0 -
Those are the examples that CloudFlare gives You could also include something like: v=spf1 +a +mx +ip4:IPADDRESS include:example.com ~all
You might also want to look at syntax for spf here: SPF: SPF Record Syntax cPanel will automatically create these records for you but your DNS does need to be hosted on the cPanel server for it to work effectively.0 -
Hi @Samet Chan I am very glad to hear that! You're most welcome! Thanks! 0
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