Site loading problem for some time

Nirjonadda

• June 16, 2018 15:33

I do browse my website 5 hours and get this issue for 3 time and this issue happen only for 30 seconds or 1 minutes. Do you have any experience about this issue and why this happening? we greatly appreciate and look forward to your continued support. Demo here:

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  cPanelLauren

  • June 18, 2018 17:18

  HI @Nirjonadda Can you check the php-fpm logs here: /opt/cpanel/ea-php72/root/usr/var/log/php-fpm
  And let me know if you see any errors that correspond to the time you're experiencing the issue? From the Apache error log output it appears there may be an issue with php-fpm on the domain. Thanks!

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  Nirjonadda

  • June 19, 2018 21:41

  Can you check the php-fpm logs here:

  
  Logs file they provided: [root@ra ~]# tail -n 100 /opt/cpanel/ea-php72/root/usr/var/log/php-fpm/error.log [18-Jun-2018 23:38:12] NOTICE: [pool mysite_com] child 29146 exited with code 0 after 86.967354 seconds from start [18-Jun-2018 23:38:12] NOTICE: [pool mysite_com] child 29344 started
  

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  cPanelLauren

  • June 20, 2018 14:42

  Hi @Nirjonadda That error log looks like it starts on Jun 18th, the issue you're referencing seems to have occurred on the 17th per the log files you've provided. If you run: ls -lah /opt/cpanel/ea-php72/root/usr/var/log/php-fpm/
  Do you see older error logs? If possible show the errors from the log file which was present on the 17th of June. Thanks!

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  Nirjonadda

  • June 20, 2018 17:04

  Do you see older error logs? If possible show the errors from the log file which was present on the 17th of June.

  
  All are same error log.

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  cPanelLauren

  • June 20, 2018 17:23

  Hello @Nirjonadda I don't understand the answer here, are there other logs present during the time when the issue is occurring or no? Thanks!

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  Nirjonadda

  • June 22, 2018 15:37

  are there other logs present during the time when the issue is occurring or no?

  
  No, Does not find out any other error log. Only this log [22-Jun-2018 21:34:20] NOTICE: [pool mysite_com] child 13903 exited with code 0 after 121.721271 seconds from start [22-Jun-2018 21:34:20] NOTICE: [pool mysite_com] child 13978 started
  I think this happened when Doing graceful restart? [mpm_event:notice] [pid 5876:tid 140381694482560] AH00493: SIGUSR1 received. Doing graceful restart
  

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  cPanelLauren

  • June 22, 2018 16:05

  Hi @Nirjonadda Please open a ticket using the link in my signature. Once open please reply with the ticket ID so we can update this thread with the outcome. Thanks!

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  Nirjonadda

  • June 22, 2018 17:49

  Hi @Nirjonadda Please open a ticket using the link in my signature. Once open please reply with the ticket ID so we can update this thread with the outcome. Thanks!

  
  Support Request ID is: 9774107

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  cPanelLauren

  • June 22, 2018 18:18

  Thank you @Nirjonadda I'm watching that ticket and I'll update this thread with the outcome once it's available. Thanks!

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