[CPANEL-21375] Inconsistent UI behavior with outgoing email account suspensions

Alejandro Castro

• June 18, 2018 04:02

Hello, when suspending an email account outgoing mail ( not login, just outgoing ) it's no shown beside the account, as it it when suspended login or incoming email. Even when using uapi ( uapi --user=XXXXXX Email list_pops) outgoing email suspension is not something that you can get. Is the fact that an account has suspended outgoing email saved anywhere ?

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  cPanelMichael

  • June 19, 2018 14:56

  Hello @sys_alex, I've been unable to reproduce this behavior on a test system when suspending an individual email account via cPanel >> Email Accounts or using the following UAPI function: Suspensions next to the email account in the cPanel UI: 52911 Can you verify which version of cPanel & WHM is installed on your system? Do you notice any errors in /usr/local/cpanel/logs/error_log when suspending the individual email account? Thank you.

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  Alejandro Castro

  • June 19, 2018 17:06

  The thing is it's when reloading the page when that Send icon dissapears. And no errors logged anywhere.

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  cPanelMichael

  • June 19, 2018 17:15

  The thing is it's when reloading the page when that Send icon dissapears. And no errors logged anywhere.

  
  Can you verify which version of cPanel & WHM is installed on your system? Thank you.

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  Alejandro Castro

  • June 20, 2018 07:28

  Current version: v70.0.48

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  cPanelMichael

  • June 20, 2018 14:46

  Hello @sys_alex, Could you open a

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  Alejandro Castro

  • June 22, 2018 07:51

  Support ticket: 9771879

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  cPanelMichael

  • June 25, 2018 16:42

  Hello, To update, internal case CPANEL-21375 is now open to address inconsistent cPanel UI behavior with the suspension status for outgoing email addresses. I'll monitor this case and update this thread with more information as it becomes available. Update: This was fixed in cPanel version 76. Thank you.

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