cPanel Email account error

mahdy_sharifi

• June 19, 2018 03:26

When we log to user email account, we see following error and user email account not visible. The system failed to open the file "/var/cpanel/email_send_limits/users/petrosha/suspensions.json" for reading because of an error: Permission denied
Please guide.

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  mahdy_sharifi

  • June 19, 2018 08:27

  this problem occur for all our customer

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  cPanelMichael

  • June 19, 2018 16:04

  Hello @mahdy_sharifi, Can you let us know the permissions configured on the /var/cpanel/email_send_limits/ directory on this system? EX: stat /var/cpanel/email_send_limits
  Thank you.

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  mahdy_sharifi

  • June 20, 2018 06:07

  [root@server4 email_send_limits]# ls cache defer_cutoff track [root@server4 email_send_limits]# stat /var/cpanel/email_send_limits File: ""?/var/cpanel/email_send_limits" Size: 4096 Blocks: 8 IO Block: 4096 directory Device: 805h/2053d Inode: 6425004 Links: 4 Access: (0750/drwxr-x---) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2018-06-19 12:51:15.615650308 +0430 Modify: 2017-02-02 09:30:00.000000000 +0330 Change: 2018-03-24 14:24:58.388028188 +0430 Birth: - [root@server4 email_send_limits]#
  

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  cPanelMichael

  • June 20, 2018 14:48

  Hello @mahdy_sharifi, The /var/cpanel/email_send_limits directory should have 0751 permissions. Try updating the permissions on the directory and check to see if the issue persists: chmod 0751 /var/cpanel/email_send_limits
  Thank you.

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  mahdy_sharifi

  • June 21, 2018 07:46

  why this permission changed ?

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  cPanelMichael

  • June 21, 2018 14:29

  why this permission changed ?

  
  Hello, The change was implemented in cPanel & WHM version 68 as part of the following case: Implemented case CPANEL-16901: Set /var/cpanel/email_send_limits to 0751. Thank you.

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