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Setting up FTP accounts

hennesseystealth
I am not an IT person but am moving from Plesk to cPanel on a new server. I need to have one employee have access to FTP on a subdomain, but can't seem to get the settings correct. Let's use this as an example: subdomain.domain.com. cPanel asked me for a log in, password, and directory. Per my example, I entered username, password, and then selected subdomain.domain.com. That autofilled the directory as: /home/domain/public_html/subdomain.domain.com/username, where the username has been appended with @subdomain.domain.com. However, when I use that information in FTP Voyager, it just shows me a file called ".ftpquota" and says unable to change folder to /home/domain/public_html/subdomain.domain.com/username. Any ideas?

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8 comments

Date Votes
  • hennesseystealth
    I am not an IT person but am moving from Plesk to cPanel on a new server. I need to have one employee have access to FTP on a subdomain, but can't seem to get the settings correct. Let's use this as an example: subdomain.domain.com. cPanel asked me for a log in, password, and directory. Per my example, I entered username, password, and then selected subdomain.domain.com. That autofilled the directory as: /home/domain/public_html/subdomain.domain.com/username, where the username has been appended with @subdomain.domain.com. However, when I use that information in FTP Voyager, it just shows me a file called ".ftpquota" and says unable to change folder to /home/domain/public_html/subdomain.domain.com/username. Any ideas?

    UPDATE: I also created another account where I just selected domain.com and got the same results.
    0
  • rpvw
    When you create the FTP account in cPanel, you will see that the Directory line has automatically appended the FTP username. This creates a new empty folder (except for the .ftpquta file) which is what you are seeing when you connect. You would need to delete the existing account, and re-add it and change the Directory from/home/domain/public_html/subdomain.domain.com/username
    to/home/domain/public_html/subdomain.domain.com
    This should now display the subdomain files when you connect by FTP - AND you will see a new .ftpquota file amongst them More information from FTP Accounts - Version 70 Documentation - cPanel Documentation
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  • hennesseystealth
    Unfortunately, after doing exactly what you said above, I am still only seeing the .ftpquota file. Under the subdomain, I should see a series of folders for each of our products or projects. I'll read through the documentation and see if I am missing something. Thanks.
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  • hennesseystealth
    Threw in the towel and just created an account pointed to public_html. Using that same technique and pointing to a subdirectory or subdomain would never work for me. No idea why, but wasn't worth more work to figure out.
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  • cPanelMichael
    Hello @hennesseystealth, In cPanel >> FTP Accounts, what appeared under "Paths"? Thank you.
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  • hennesseystealth
    Hello @hennesseystealth, In cPanel >> FTP Accounts, what appeared under "Paths"? Thank you.

    /home/XXX where XXX is the domain less the .com That is what works. Adding anything after that is where I was having problems. Even though it isn't in the path, in order to get the FTP client to work, you say the default directory is public_html.
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  • cPanelMichael
    Hello @hennesseystealth, I'm unable to reproduce this on a test system using the following steps: 1. Create a new addon domain name using the following settings in cPanel >> Addon Domains: Domain: test.domain.tld Subdomain: test Document Root (Auto-filled): public_html/test.domain.tld Create an FTP account associated with this Addon Domain: Checked FTP Username: test 2. Browsed to cPanel >> FTP Accounts and noticed it was created correctly: Username: test@test.domain.tld Path: /home/username/public_html/test.domain.tld 3. Created a test file (123.html) in the /home/username/public_html/test.domain.tld/ directory. 4. Logged in via FTP as "test@test.domain.tld" with the password for that account and confirmed it loaded the correct directory contents (123.html was listed). Is it possible this relates to a setting in your FTP client? Thank you.
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  • hennesseystealth
    I guess anything is possible but it didn't work with FTP Voyager or Filezilla. We also had issues using the domain Alias function. In the end, that was an issue with something the hosting company messed up and when they fixed that, Alias worked. Maybe the same with FTP but since we have something that works, it seemed like a waste of resources to pursue. Thanks.
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