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php-fpm auto convert problem

vacancy
Hello I automatically activate php-fpm for created accounts. But at some point I see that it does not work, php-fpm is not active on new accounts opened. When I enter the multiphp manager, the "Gathering PHP-FPM packages information" warning appears at the top, all php-fpm options are disabled, sometimes 5 minutes and sometimes 15 minutes. I think yum rpm packages are checked before php-fpm operations are done. php-fpm can not be activated in newly opened accounts when this process takes a long time. Is this a necessary control? Can it be canceled by cpanel or improved? Thank you.

Comments

5 comments

Date Votes
  • cPanelLauren
    Hi @vacancy I've been looking through our internal cases and I know that a few cases address something similar but it depends a lot on the configuration. This is NOT supposed to be occurring though. Can you tell me the output of the following: rpm -qa |egrep -i 'fpm|php'
    I realize this is going to potentially be a lot of output, I apologize in advance for that. Thanks!
    0
  • vacancy
    Hello In fact, I always use the same configuration. I install all php versions and other required php components. I do not use a special configuration. The output is quite long. [root@server]# rpm -qa |egrep -i 'fpm|php' cpanel-php56-Date-Holidays-Japan-0.1.2-2.cp1158.noarch ea-php72-php-common-7.2.0-9.RC5.9.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Netherlands-0.1.3-2.cp1158.noarch ea-php71-php-posix-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-File-1.4.1-2.cp1158.noarch ea-php54-php-fpm-5.4.45-44.44.2.cpanel.x86_64 ea-php72-php-tidy-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-mbstring-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Serialize-2.0.5-1.cp1158.noarch ea-php71-php-bz2-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Text-Flowed-2.0.3-1.cp1158.noarch ea-php54-php-enchant-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-Horde-Routes-2.0.5-1.cp1158.noarch ea-php56-php-enchant-5.6.32-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Db-2.3.1-1.cp1158.noarch ea-php55-php-soap-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Horde-ElasticSearch-1.0.2-2.cp1158.noarch cpanel-php56-Horde-Rpc-2.1.7-1.cp1158.noarch ea-php70-php-cli-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-HTTP-Request-1.4.4-2.cp1158.noarch ea-php55-php-curl-5.5.38-27.27.2.cpanel.x86_64 ea-php56-5.6.32-1.1.1.cpanel.x86_64 cpanel-php56-SOAP-0.13.0-2.cp1158.noarch ea-php55-php-sockets-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Date-Holidays-EnglandWales-0.1.5-2.cp1158.noarch ea-php71-runtime-7.1.11-1.1.1.cpanel.x86_64 cpanel-php56-Date-Holidays-Germany-0.1.2-2.cp1158.noarch ea-php71-php-cli-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Log-1.12.7-2.cp1158.noarch cpanel-php56-MDB2-2.4.1-2.cp1158.noarch ea-php56-build-5.6.32-1.1.1.cpanel.x86_64 ea-php55-libc-client-devel-2007f-10.10.1.cpanel.x86_64 ea-php72-php-gettext-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-zip-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Nls-2.2.0-1.cp1158.noarch ea-php54-php-bz2-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-Horde-Alarm-2.2.7-1.cp1158.noarch ea-php56-php-intl-5.6.32-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Xml-Wbxml-2.0.1-2.cp1158.noarch ea-php55-php-fileinfo-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Horde-History-2.3.6-1.cp1158.noarch cpanel-php56-Horde-Timezone-1.0.11-1.cp1158.noarch ea-php56-php-ftp-5.6.32-1.1.2.cpanel.x86_64 ea-php56-php-xmlrpc-5.6.32-1.1.2.cpanel.x86_64 cpanel-php56-mnemo-4.2.10-1.cp1158.noarch ea-php70-libc-client-2007f-10.10.1.cpanel.x86_64 ea-php55-php-gd-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Ireland-0.1.3-2.cp1158.noarch cpanel-php56-Date-Holidays-Czech-0.1.0-2.cp1158.noarch ea-php72-pear-1.10.1-9.9.12.cpanel.noarch cpanel-php56-Horde-CssMinify-1.0.2-2.cp1158.noarch ea-php54-php-devel-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-XML-RPC-1.5.5-2.cp1158.noarch ea-php71-build-7.1.11-1.1.1.cpanel.x86_64 ea-php71-libc-client-devel-2007f-10.10.1.cpanel.x86_64 ea-php72-php-enchant-7.2.0-9.RC5.9.2.cpanel.x86_64 cpanel-php56-sourceguardian-10.0-1.cp1158.x86_64 ea-php71-php-ioncube10-10.0.3-2.2.2.cpanel.x86_64 cpanel-php56-Horde-Token-2.0.9-1.cp1158.noarch ea-php54-php-gettext-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-Date-1.4.7-2.cp1158.noarch ea-php55-php-tidy-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Horde-Log-2.2.0-1.cp1158.noarch ea-php56-php-bz2-5.6.32-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Imap-Client-2.29.6-2.cp1158.noarch ea-php55-php-bz2-5.5.38-27.27.2.cpanel.x86_64 ea-php56-runtime-5.6.32-1.1.1.cpanel.x86_64 cpanel-php56-Horde-Crypt-2.7.3-2.cp1158.noarch ea-php55-php-mbstring-5.5.38-27.27.2.cpanel.x86_64 ea-php56-libc-client-2007f-10.10.1.cpanel.x86_64 cpanel-php56-imp-6.2.14-2.cp1158.noarch ea-php55-php-posix-5.5.38-27.27.2.cpanel.x86_64 ea-php55-php-mysqlnd-5.5.38-27.27.2.cpanel.x86_64 ea-php70-php-calendar-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Romania-0.1.2-2.cp1158.noarch ea-php55-php-mcrypt-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Croatia-0.1.1-2.cp1158.noarch ea-php72-php-litespeed-7.2.0-9.RC5.9.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Finland-0.1.2-2.cp1158.noarch ea-php54-php-ftp-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-Console-Table-1.1.5-2.cp1158.noarch ea-php72-php-fpm-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php72-php-curl-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-fileinfo-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Role-1.0.1-3.cp1158.noarch ea-php54-php-ioncube10-10.0.3-2.2.2.cpanel.x86_64 cpanel-php56-Horde-Vfs-2.3.2-1.cp1158.noarch ea-php54-php-zendguard-3.3-7.7.48.cpanel.x86_64 cpanel-php56-Horde-Editor-2.0.4-2.cp1158.noarch ea-php56-php-iconv-5.6.32-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Stream-Wrapper-2.1.3-1.cp1158.noarch ea-php70-php-iconv-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Mime-Viewer-2.1.3-1.cp1158.noarch ea-php-cli-lsphp-0.2.0-7.7.1.cpanel.x86_64 ea-php70-php-exif-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Crypt-Blowfish-1.1.1-1.cp1158.noarch ea-php70-php-ftp-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-timeobjects-2.1.2-1.cp1158.noarch cpanel-phppgadmin-5.1-1.cp1172.noarch ea-php70-php-fpm-7.0.25-1.1.2.cpanel.x86_64 ea-php70-php-sockets-7.0.25-1.1.2.cpanel.x86_64 ea-php54-php-common-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Russia-0.1.0-2.cp1158.noarch ea-php71-php-litespeed-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Net-UserAgent-Detect-2.5.2-2.cp1158.noarch ea-php54-libc-client-2007f-10.10.1.cpanel.x86_64 cpanel-php56-HTTP-1.4.1-2.cp1158.noarch ea-php55-build-5.5.38-1.1.4.cpanel.x86_64 ea-php72-libc-client-devel-2007f-10.10.1.cpanel.x86_64 ea-php72-php-zip-7.2.0-9.RC5.9.2.cpanel.x86_64 cpanel-php56-Horde-Exception-2.0.8-1.cp1158.noarch ea-php71-php-ldap-7.1.11-1.1.2.cpanel.x86_64 cpanel-php56-Net-Socket-1.0.14-2.cp1158.noarch ea-php54-php-fileinfo-5.4.45-44.44.2.cpanel.x86_64 cpanel-php56-Horde-HashTable-1.2.4-1.cp1158.noarch ea-php70-php-intl-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Mime-2.9.5-1.cp1158.noarch ea-php70-php-soap-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Horde-Lock-2.1.2-1.cp1158.noarch cpanel-php56-Horde-Core-2.23.0-1.cp1158.noarch ea-php55-php-xmlrpc-5.5.38-27.27.2.cpanel.x86_64 ea-php70-php-posix-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Date-Holidays-0.21.8-2.cp1158.noarch ea-php70-7.0.25-1.1.1.cpanel.x86_64 ea-php70-php-mcrypt-7.0.25-1.1.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Brazil-0.1.2-2.cp1158.noarch cpanel-php56-Date-Holidays-Iceland-0.1.2-2.cp1158.noarch cpanel-php56-Date-Holidays-UNO-0.1.3-2.cp1158.noarch cpanel-php56-Horde-Idna-1.0.4-1.cp1158.noarch cpanel-php56-Console-Color-1.0.3-2.cp1158.noarch cpanel-php56-HTML-Template-IT-1.3.0-2.cp1158.noarch cpanel-php56-zendopt-7.0.0-1.cp1158.x86_64 cpanel-php56-Horde-Group-2.1.1-1.cp1158.noarch cpanel-php56-Horde-Notification-2.0.4-1.cp1158.noarch cpanel-php56-Horde-Compress-Fast-1.1.1-1.cp1158.noarch cpanel-php56-Net-IMAP-1.1.2-2.cp1158.noarch cpanel-php56-Horde-Kolab-Format-2.0.4-2.cp1158.noarch cpanel-php56-Horde-Template-2.0.3-1.cp1158.noarch cpanel-php56-Horde-Http-2.1.6-1.cp1158.noarch cpanel-php56-Horde-Image-2.3.5-1.cp1158.noarch cpanel-php56-Horde-Service-Facebook-2.0.5-2.cp1158.noarch cpanel-php56-Horde-ListHeaders-1.2.4-1.cp1158.noarch cpanel-php56-Horde-Dav-1.1.3-1.cp1158.noarch cpanel-php56-turba-4.2.14-1.cp1158.noarch cpanel-php56-Net-URL-1.0.15-2.cp1158.noarch cpanel-php56-Services-Weather-1.4.7-2.cp1158.noarch cpanel-php56-Date-Holidays-Norway-0.1.2-2.cp1158.noarch ea-php72-libc-client-2007f-10.10.1.cpanel.x86_64 ea-php72-php-devel-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-pdo-7.1.11-1.1.2.cpanel.x86_64 ea-php54-php-cli-5.4.45-44.44.2.cpanel.x86_64 ea-php72-build-7.2.0-5.RC5.5.1.cpanel.x86_64 ea-php54-php-mysqlnd-5.4.45-44.44.2.cpanel.x86_64 ea-php72-php-exif-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php72-php-soap-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-xmlrpc-7.1.11-1.1.2.cpanel.x86_64 ea-php71-php-curl-7.1.11-1.1.2.cpanel.x86_64 ea-php71-php-gettext-7.1.11-1.1.2.cpanel.x86_64 ea-php54-php-soap-5.4.45-44.44.2.cpanel.x86_64 ea-php54-php-sockets-5.4.45-44.44.2.cpanel.x86_64 ea-php70-php-tidy-7.0.25-1.1.2.cpanel.x86_64 ea-php70-php-xmlrpc-7.0.25-1.1.2.cpanel.x86_64 ea-php55-php-exif-5.5.38-27.27.2.cpanel.x86_64 ea-php55-libc-client-2007f-10.10.1.cpanel.x86_64 ea-php70-php-zip-7.0.25-1.1.2.cpanel.x86_64 ea-php56-php-ldap-5.6.32-1.1.2.cpanel.x86_64 ea-php56-php-pdo-5.6.32-1.1.2.cpanel.x86_64 ea-php70-php-litespeed-7.0.25-1.1.2.cpanel.x86_64 ea-php55-php-litespeed-5.5.38-27.27.2.cpanel.x86_64 ea-php56-php-imap-5.6.32-1.1.2.cpanel.x86_64 ea-php56-php-calendar-5.6.32-1.1.2.cpanel.x86_64 ea-php55-php-bcmath-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Slovenia-0.1.2-2.cp1158.noarch cpanel-php56-Date-Holidays-SanMarino-0.1.1-2.cp1158.noarch cpanel-php56-Date-Holidays-Australia-0.2.1-2.cp1158.noarch cpanel-php56-Horde-Socket-Client-2.1.1-1.cp1158.noarch cpanel-php56-Net-FTP-1.3.7-2.cp1158.noarch cpanel-php56-Cache-1.5.6-2.cp1158.noarch cpanel-php56-Horde-Util-2.5.7-1.cp1158.noarch cpanel-php56-Horde-Browser-2.0.12-1.cp1158.noarch cpanel-php56-Horde-LoginTasks-2.0.7-1.cp1158.noarch cpanel-php56-Horde-Cache-2.5.3-1.cp1158.noarch cpanel-php56-Horde-Pdf-2.0.3-2.cp1158.noarch cpanel-php56-Horde-Imsp-2.0.5-2.cp1158.noarch cpanel-php56-Horde-Support-2.1.5-1.cp1158.noarch cpanel-php56-Horde-Share-2.0.10-1.cp1158.noarch cpanel-php56-Horde-Smtp-1.9.3-2.cp1158.noarch cpanel-php56-Horde-Service-Twitter-2.1.1-2.cp1158.noarch cpanel-php56-Horde-Secret-2.0.6-1.cp1158.noarch cpanel-php56-nag-4.2.9-2.cp1158.noarch cpanel-php56-XML-Parser-1.3.4-2.cp1158.noarch cpanel-php56-Date-Holidays-Turkey-0.1.1-2.cp1158.noarch ea-php71-php-common-7.1.11-1.1.2.cpanel.x86_64 ea-php72-php-posix-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-devel-7.1.11-1.1.2.cpanel.x86_64 ea-php54-php-pdo-5.4.45-44.44.2.cpanel.x86_64 ea-php54-php-imap-5.4.45-44.44.2.cpanel.x86_64 ea-php72-7.2.0-5.RC5.5.1.cpanel.x86_64 ea-php70-libc-client-devel-2007f-10.10.1.cpanel.x86_64 ea-php72-php-xmlrpc-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php72-php-bz2-7.2.0-9.RC5.9.2.cpanel.x86_64 ea-php71-php-soap-7.1.11-1.1.2.cpanel.x86_64 ea-php71-php-sockets-7.1.11-1.1.2.cpanel.x86_64 ea-php54-php-exif-5.4.45-44.44.2.cpanel.x86_64 ea-php54-php-ldap-5.4.45-44.44.2.cpanel.x86_64 ea-php54-php-curl-5.4.45-44.44.2.cpanel.x86_64 ea-php55-php-enchant-5.5.38-27.27.2.cpanel.x86_64 ea-php70-php-bz2-7.0.25-1.1.2.cpanel.x86_64 ea-php55-php-gettext-5.5.38-27.27.2.cpanel.x86_64 ea-php56-php-soap-5.6.32-1.1.2.cpanel.x86_64 ea-php55-php-common-5.5.38-27.27.2.cpanel.x86_64 ea-php55-php-zendguard-3.3-7.7.48.cpanel.x86_64 ea-php56-php-devel-5.6.32-1.1.2.cpanel.x86_64 ea-php70-php-xml-7.0.25-1.1.2.cpanel.x86_64 ea-php55-php-xml-5.5.38-27.27.2.cpanel.x86_64 ea-php70-php-mysqlnd-7.0.25-1.1.2.cpanel.x86_64 cpanel-phpmyadmin-4.7.7-3.cp1166.noarch ea-php56-php-bcmath-5.6.32-1.1.2.cpanel.x86_64 ea-php55-php-imap-5.5.38-27.27.2.cpanel.x86_64 cpanel-php56-Date-Holidays-Portugal-0.1.0-2.cp1158.noarch cpanel-php56-Date-Holidays-Serbia-0.1.0-2.cp1158.noarch cpanel-php56-Date-Holidays-Spain-0.1.3-2.cp1158.noarch cpanel-php56-Horde-Pack-1.0.6-1.cp1158.noarch 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  • cPanelLauren
    Hi @vacancy When you create an account we use the taskqueue to queue up the process to implement fpm among other things and I can help but wonder if this is somehow getting stuck. Is this occurring on all your servers or just this one? After speaking with another analyst I think it might be easiest to determine what's going on if we have access to the system, Could you please open a ticket using the link in my signature? Once the ticket is open please be sure to update here with the ticket ID so we can update this thread with the outcome as well. Thanks!
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  • vacancy
    This problem appears at different times in different servers. While some of the same configuration servers have no problems, some are experiencing problems. It can happen at random times on non-problematic servers, not a certainty. I'll issue a ticket when there's a server I'm having trouble with. Thank you.
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  • cPanelLauren
    Hi @vacancy Sounds good, if you could just update this thread when you do run into again that would be perfect. Thanks!
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