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Hostname of Server Not Accessible?

Angel Castro
Hi. Last week I couldn't access to server.mydomain.com.mx, at do ping return me "name or service not known", not even in the browser can access to cpanel only i can with the ip. Neither can't connect through the database, I am connect with the ip. I think it's something about the subdomain "server", I don't know. Thanks in advance.

Comments

11 comments

Date Votes
  • cPanelLauren
    Hi @Angel Castro Can you confirm that you've pointed the domain to your cPanel server and that there's an A record associated with it? The documentation here should be helpful: Change Hostname - Version 68 Documentation - cPanel Documentation Add an A Entry for Your Hostname - Version 68 Documentation - cPanel Documentation Thanks!
    0
  • Angel Castro
    The domain is pointing the IP of my server.
    0
  • cPanelLauren
    Hi @Angel Castro And can you confirm that there is an A record for the hostname? If you go to
    0
  • Angel Castro
    In the A record has IP, and I can't access to url.
    0
  • cPanelLauren
    Hi @Angel Castro The following may be helpful for you to read over in order to provide us with enough information to help you: Can you tell me specifically what error you receive when trying to access? Are you using any CDN software like CloudFlare on the domain? Thanks!
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  • Angel Castro
    I don't using some CDN and the browser return back Server Not Found. Checking the NS Record Report the ns2.mydomain in the field Resolved IP have No IP. The ns1.mydomain does have IP.
    0
  • cPanelLauren
    Hi @Angel Castro Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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  • Angel Castro
    Prepare server for Support affect the operation?
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  • cPanelLauren
    Hi @Angel Castro I don't understand that last response can you please clarify? Thanks!
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  • Angel Castro
    Hi @Angel Castro I don't understand that last response can you please clarify? Thanks!

    When I'm doing the submit of Ticket, In the cPanel Customer Portal, it show Prepare Server for Support. If I prepare the server for support, that affect the operation of working, I can do still working, any domain of my server still working correctly? I hope you understand me.
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  • cPanelLauren
    Hi @Angel Castro Thank you, I understand now, you can still work on the server, the only point which I would suggest you do not perform any changes on the server is when the analyst is logged into the server investigating the issue you are experiencing. Thanks!
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