Unknown Kernel

Elizabeta

• July 17, 2018 06:09

Hello, I have a version of cPanel&WHM 70.0.53. I have ran command yum -y update to update kernel after I received message New Security Advisor notifications with High importance (The system kernel is at version "3.10.0-862.6.3.el7.x86_64", but an update is available: 3.10.0-862.9.1.el7.x86_64) And my kernel now is 3.10.0-862.9.1.el7.x86_64. But I received a message that : Unknown Kernel (Red Hat Enterprise Linux Server 3.10.0-862.9.1.el7.x86_64 What shall I to do now? Best regards, Elizabeta

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  Elizabeta

  • July 17, 2018 11:33

  Hello, Just one information, In WHM-Security Advisor I clicked Add KernelCare's Free Symlink Protection by accident? How I can Remove this? Best regards, Elizabeta

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  Elizabeta

  • July 17, 2018 11:50

  Hello, Just one information my server is Red Hat Enterprise Linux Server release 7.5 . Best regards, Elizabeta

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  cPanelLauren

  • July 17, 2018 15:11

  Hi @Elizabeta You're getting that notification message because kernelcare free patch doesn't have support for the newest kernel version. They should be adding it later this week. Though I don't think it supports RHEL and we do have a case open for this currently CPANEL-21185. To remove the free patchset you would just need to run the following: yum remove kernelcare
  

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  Elizabeta

  • July 18, 2018 10:28

  Hello, Thank you Lauren for this explanation. I"ll wait for free patch. I suppose this patch will be installed automatically. Best regards, Elizabeta

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  Elizabeta

  • July 18, 2018 11:11

  Hello, I have ran command kcarectl --set-patch-type free --update And [root@cptest kcare]# kcarectl --info kpatch-state: patch is applied kpatch-for: Linux version 3.10.0-862.9.1.el7.x86_64 (mockbuild@x86-017.build.eng.bos.redhat.com) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-28) (GCC) ) #1 SMP Wed Jun 27 04:30:39 EDT 2018 kpatch-build-time: Tue Jul 17 22:40:29 2018 kpatch-description: 2-;3.10.0-862.9.1.el7 I"m not sure that is free patch, is this patch trial version of KernelCare?? Best regards, Elizabeta

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  Elizabeta

  • July 18, 2018 11:21

  Hello, Just one info: I "ve got this e-mail-: Requesting trial license for , please wait... HTTP Error 403: Forbidden, Retrying in 3 seconds... Requesting trial license for , please wait... HTTP Error 403: Forbidden, Retrying in 6 seconds... I would like to know is this free patch installed or trial from KernelCare? Best regards, Elizabeta

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  cPanelLauren

  • July 18, 2018 12:54

  HI @Elizabeta For some reason it does seem like it was trying to install a trial license. Can you show me the output of the following: kcarectl --license-info
  But again, based on the comments on their page this will only be useful for CentOS 6 or CentOS 7

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  Elizabeta

  • July 18, 2018 13:38

  Hello, Thank you Lauren for this answer. Here is the results of command: [root@cptest kcare]# kcarectl --license-info You have a trial license for the IP 212.39.111.94 that will expire on 2018-08-02 Ok, there is no sense to troubleshoot the installation when the patch is not compatible with RHEL. Best regards, Elizabeta

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  cPanelLauren

  • July 18, 2018 14:11

  Hi @Elizabeta It does definitely show you running a trial license for kernelcare. If you don't want kernelcare (the full product) you can uninstall it by following the instructions here:

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  Elizabeta

  • July 19, 2018 08:33

  Hello, Thank you very much Lauren. Best regards, Elizabeta

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  cPanelLauren

  • July 19, 2018 12:38

  You're most welcome @Elizabeta I'm glad I could help! Thanks!

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