[CPANEL-20507] New Account notification shows wrong Quota

garconcn

• July 17, 2018 13:04

I created package with 10240 Disk Quota(MB) in WHM(70.0 (build 51)). After creating the account, it shows 10GB disk quota in cpanel, but the new account notification email shows 10KB. Please fix it. This exits at least a month. Thanks /var/cpanel/packages/test QUOTA=10240

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  cPanelLauren

  • July 17, 2018 18:39

  Hi @garconcn Wow, thank you for pointing this out, I was just able to replicate it on my test server. New Account created. Domain: newtest.com IP Address: (Shared) CGI Access: Enabled Username: newtest Password: ***HIDDEN*** cPanel Theme: paper_lantern Home Directory Root: /home Quota: 10 KB Contact Email: Package: 10g Feature List: default Locale: en "root" set up the account.
[root@server mysql]# cat /var/cpanel/packages/10g BWLIMIT=1048576 CGI=y CPMOD=paper_lantern DIGESTAUTH=n FEATURELIST=default HASSHELL=n IP=n LANG=en MAXADDON=0 MAXFTP=unlimited MAXLST=unlimited MAXPARK=0 MAXPOP=unlimited MAXSQL=unlimited MAXSUB=unlimited MAX_DEFER_FAIL_PERCENTAGE=unlimited MAX_EMAILACCT_QUOTA=unlimited MAX_EMAIL_PER_HOUR=unlimited QUOTA=10240 _PACKAGE_EXTENSIONS=
WWWAcct 12.6.0 (c) 2018 cPanel, Inc.... +===================================+ | New Account Info | +===================================+ | Domain: newtest.com | Ip: (n) | HasCgi: y | UserName: newtest | PassWord: ********* | CpanelMod: paper_lantern | HomeRoot: /home | Quota: 10 GB | NameServer1: ns1.mydomain.tld | NameServer2: ns2.mydomain.tld | NameServer3: | NameServer4: | Contact Email: | Package: 10g | Feature List: default | Language: en +===================================+ ...Done
# quota -sv newtest Disk quotas for user newtest (uid 1003): Filesystem space quota limit grace files quota limit grace /dev/vda1 1916K 10240M 10240M 63 0 0
  I also found that the same behavior is present without a package and with selecting the options manually: Domain: newtest2.com IP Address: (Shared) CGI Access: Enabled Username: newtest2 Password: ***HIDDEN*** cPanel Theme: paper_lantern Home Directory Root: /home Quota: 20 KB Contact Email: Package: default Feature List: default Locale: en
  I've opened an internal case for this issue CPANEL-21794 and I'll update here once the issue is resolved Thanks!

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  garconcn

  • July 17, 2018 18:46

  Thank you

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  cPanelLauren

  • July 17, 2018 19:26

  Hi @garconcn You're most welcome, any time you see something like this it's always worth mentioning! Thanks!

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  cPanelLauren

  • July 18, 2018 14:51

  Hi @garconcn I was just informed that my case is a duplicate. There was already a case open to have this resolved CPANEL-20507 this is marked completed in v72 but it's not present in the most recent v72.0.10 and my assumption is it will be included in an update to v72 planned for next week. I'll update you as soon as it's present in the changelogs. You can check them here as well: Change Logs - Change Logs - cPanel Documentation.

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  garconcn

  • July 18, 2018 15:17

  Thank you for the update. Would you please fix this in v70 as well? We will not update to v72 until it's in stable release. I think the problem was introduced in v70.

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  cPanelLauren

  • July 18, 2018 15:27

  HI @garconcn It looks like it's set to be backported to v70 but that hasn't been done yet. I don't have a timeframe on when that would be completed but I will update here when it's done. Thanks!

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  cPanelMichael

  • November 02, 2018 21:10

  Hello, To update, this was fixed in cPanel & WHM version 74: Fixed case CPANEL-20507: Create Account: ensure email reflects correct quota. Version 74 is in the STABLE release tier. Thank you.

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