command line backup - disk quota exceeded

Gojko

• July 18, 2018 18:01

i have bash script that make backup of specific account and send file to backup server but one account have not space on account and i can't create backup echo "Creating backup for user $CPUSER.." /usr/local/cpanel/scripts/pkgacct $CPUSER $TEMPPATH userbackup
but responde from script: [2018-07-18 06:00:03 +0200] pkgacct started. [2018-07-18 06:00:03 +0200] pkgacct version 10 - user : accountuser - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 0 - archive version: 4 - running with uid 0 [2018-07-18 06:00:03 +0200] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 1 --blocksize 4096 --rsyncable' to compress archives [2018-07-18 06:00:03 +0200] pkgacct working dir : /root/tmp/backup-7.18.2018_06-00-03_accountuser [2018-07-18 06:00:03 +0200] Could not close writing to /home/accountuser/backup-7.18.2018_06-00-03_accountuser: Disk quota exceeded [2018-07-18 06:00:03 +0200] The subprocess reported error number 1 when it ended. at /usr/local/cpanel/scripts/pkgacct line 503. Backup done. Transferring backup to FTP server..
but i have backup weekly and cpanel make backup normally?

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  cPanelLauren

  • July 19, 2018 14:10

  Hi @Gojko Is the same error presented when you run the backups? You'd most likely need to look in the backup logs for this. They're located at /usr/local/cpanel/logs/cpbackup/
  Ultimately this indicates that the user has exceeded their quota to resolve this you'd need to bring them below their quota or increase it. Thanks!

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  Gojko

  • July 19, 2018 14:24

  Hello i run manually command /usr/local/cpanel/scripts/pkgacct user /tmp/
  and Creating Archive ...................................................... [2018-07-19 16:15:56 +0200] Done [2018-07-19 16:15:56 +0200] pkgacctfile is: /tmp/cpmove-user.tar.gz [2018-07-19 16:15:59 +0200] md5sum is: f0529506eeed281b9bc175972d14f0d6 [2018-07-19 16:15:59 +0200] [2018-07-19 16:15:59 +0200] size is: 1649300004 [2018-07-19 16:15:59 +0200] [2018-07-19 16:15:59 +0200] homesize is: 10485760000 [2018-07-19 16:15:59 +0200] [2018-07-19 16:15:59 +0200] homefiles is: 48509 [2018-07-19 16:15:59 +0200] pkgacct completed
  so how is that possible? with bash script don't work? also i looked at logs and found the same: [2018-07-15 02:20:04 +0200] pkgacctfile is: /backups3/weekly/2018-07-15/accounts/user.tar.gz [2018-07-15 02:20:04 +0200] [2018-07-15 02:20:04 +0200] size is: 1648598094 [2018-07-15 02:20:04 +0200] [2018-07-15 02:20:04 +0200] homesize is: 10485760000 [2018-07-15 02:20:04 +0200] [2018-07-15 02:20:04 +0200] homefiles is: 49032 [2018-07-15 02:20:04 +0200] pkgacct completed
  so what i'm asking for: [2018-07-19 06:00:03 +0200] pkgacct version 10 - user : user - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 0 - archive version: 4 - running with uid 0 [2018-07-19 06:00:03 +0200] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 1 --blocksize 4096 --rsyncable' to compress archives [2018-07-19 06:00:03 +0200] pkgacct working dir : /root/tmp/backup-7.19.2018_06-00-03_user [2018-07-19 06:00:03 +0200] Could not close writing to /home/user/backup-7.19.2018_06-00-03_user: Disk quota exceeded
  why trying to write in /home/user/? when i run command manually don't write in home directory of user only on /tmp/ like what i set? part of script: while read -r CPUSER do echo "Creating backup for user $CPUSER.." /usr/local/cpanel/scripts/pkgacct $CPUSER $TEMPPATH userbackup echo "Backup done. Transferring backup to FTP server.." FILENAME=`ls $TEMPPATH | grep tar.gz` $FTP -n $CHOST <


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  cPanelLauren

  • July 19, 2018 14:32

  It's possible to override the partial failure notification and have backups complete successfully, I was unaware of your configuration in that respect, based on what you're providing though it looks like those backups are completing successfully. Can you show me the size of tmp? Has this customization ever worked or did it just start failing? Thanks!

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  Gojko

  • July 19, 2018 14:39

  It work. I have 2 account on that server and 5 more on other for special backup. And it's work but only this account failed. I checked it's not just log, backup really don't exist. and yes after manually run command backup is created in /tmp/ folder (checked). So only when is run trough bash write in home directory. I will fill add test account and fill with space to check if other also fail if there is no space on account, but i'm confused why write in home of user at all.

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  cPanelLauren

  • July 19, 2018 15:18

  Hi @Gojko Can you show me the size of /tmp you can do this by running df like so: df -kh
  Then the size of the completed backup would also be useful. Thanks!

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  Gojko

  • July 19, 2018 22:15

  df -kh Filesystem Size Used Avail Use% Mounted on /dev/md2 438G 143G 273G 35% / devtmpfs 32G 0 32G 0% /dev tmpfs 32G 0 32G 0% /dev/shm tmpfs 32G 962M 31G 4% /run tmpfs 32G 0 32G 0% /sys/fs/cgroup /dev/md1 488M 281M 182M 61% /boot tmpfs 6.3G 0 6.3G 0% /run/user/0
du -h cpmove-user.tar.gz 1.5G cpmove-user.tar.gz
  edit: one more thing backup file in home user has 0 byte

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  cPanelLauren

  • July 20, 2018 13:08

  Hi @Gojko Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  Gojko

  • July 23, 2018 14:01

  Solved. /usr/local/cpanel/scripts/pkgacct $CPUSER $TEMPPATH userbackup
  "userbackup" make to backup file put in home directory so i removed and working great

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  cPanelLauren

  • July 23, 2018 14:24

  Hi @Gojko I also wanted to follow up here and note that as a result of the ticket the backup storage did not have enough space for the previous backup run and the current one to exist until the backups were pruned. I'm glad to hear that it's now working for you and that a resolution was found. Thanks!

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  Gojko

  • July 23, 2018 15:12

  Backup storage had enough space (874gb free), so your statement it is not correct. On server i have 35% of usage 65% are free space. (Disk usage 1,126 GB / 0 GB / 2,000 GB) Problem was parameter like what i wrote. (you can check ticked id: 9955377)

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  cPanelLauren

  • July 23, 2018 15:44

  Hi @Gojko That's completely my fault, I mistook another ticket for the one you opened here. You're correct the resolution in this instance was to the modify userback option in pkgacct: [QUOTE]In order to prevent this, you will need to modify your script to not have the "userbackup" option set in the pkgacct command or you will need to adjust the users quotas so that they are no longer over the limit.
  

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