Can no longer send/receive emails after updating nameservers to Cloudflare

Ella

• July 22, 2018 02:53

Hi There, I've just updated my clients' nameservers to Cloudflare and have updated the A record to point to my server with the website files. Apart from that, all other mail, MX and Cpanel records have remained the same - however, my client can no longer send or receive emails through Outlook. Is there something else that needs to be updated in order to get the emails going again? Thanks in advance!

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  ottdev

  • July 23, 2018 13:51

  Have you also moved the email services/mailboxes or the intention is for that to remain on the old host's server? If the client is using domain.tld as server name in Outlook instead of something like mail.domain.tld or pop.domain.tld and smtp.domain.tld, they will need to correct that now if website and email are on 2 different servers now.

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  cPanelLauren

  • July 23, 2018 17:09

  Hi @Ella Cloudflare's documentation on this should be useful for you:

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