[CPANEL-17918] expired autoresponders and domain forwarding

manifesthost

• July 23, 2018 11:19

Hi, So, I had setup domain forwarder from example1.com to example2.com There was one expired autoresponder on example1.com domain (myemail@example1.com) and when email was send to that email address, it was "delivered" to autoresponder and it wasn't forwarded to example2.com domain (myemail@example2.com). How is that? Autoresponder was expired two years ago (stop time was in 2016) and still mail was delivered to autoresponder and not domain forwarder? Is this normal behaviour or bug? Thank you. Kind regards.

• 

  cPanelMichael

  • July 23, 2018 17:56

  Hello @manifesthost, Internal case CPANEL-17918 is open to address an issue where domain forwarders are not detecting the expired state of autoresponders and thus the email is not forwarded. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to delete the expired autoresponder. Thank you.

  0
• 

  manifesthost

  • July 23, 2018 20:52

  Hello @manifesthost, Internal case CPANEL-17918 is open to address an issue where domain forwarders are not detecting the expired state of autoresponders and thus the email is not forwarded. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to delete the expired autoresponder. Thank you.

  
  Thank you. Just want to inform you that I've manage to replicate this again on our server. 1. I have account on cPanel v72, with 2 add on domains - example1.com and example2.com 2. On example1.com I don't' have any email accounts and on example2.com I've created one email account test@example2.com 3. I've setup domain forwarder from example1.com to example2.com 4. I've added autoresponder on test@example1.com to expire today at 3pm. 5. On 4pm, I've send email to test@example1.com 6. I didn't receive any auto-respond from test@example1.com but email wasn't forwarded to test@example2.com 7. On Mail Delivery Reports in WHM I can see this: Recipient: test@example1.com Delivered To: |/usr/local/cpanel/bin/autorespond test@example1.com /home/user/.autorespond Delivery User: -system- If that will help you somehow. Yes, I've deleted autoresponder and that did help, but however, all emails sent before are lost I'm afraid :-/ Thank you. Kind regards.

  0
• 

  cPanelMichael

  • July 23, 2018 21:21

  Hello @manifesthost, Thank you for the additional information. I can confirm the issue you reproduced is the same issue reported as part of internal case CPANEL-17918. Thank you.

  0
• 

  planetjoin

  • September 16, 2019 19:20

  Hello i"m having a weird issue. We setup a new autoresponder in one domain. the email is already created as pop3, and now as autoresponder. When we test it, the message arrives to the email (pop3) perfectly. but the autoresponderis never sent. I"ve check theexim log and apparently is not there. Any clue? Regards Fabian

  0
• 

  cPanelMichael

  • September 17, 2019 15:40

  Hello Fabian,

  I"ve check theexim log and apparently is not there.

  
  Can you share the specific steps you used to search /var/log/exim_mainlog? Note we have a guide with information on using the exigrep utility at:

  0
• 

  planetjoin

  • September 17, 2019 18:25

  Hello Fabian, Can you share the specific steps you used to search /var/log/exim_mainlog? Note we have a guide with information on using the exigrep utility at:

  0
• 

  cPanelMichael

  • September 17, 2019 18:49

  Apparently, the problem was the email account that my client wanted to add an autoresponder, had a forwarder created and that"s why not worked the autoresponder.

  
  I moved your post into this thread as it seems to relate to the case referenced here. Thank you.

  0

Please sign in to leave a comment.