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Notifications returned to server

Nate Reist
Google is blocking cPanel and WHM notifications as spam. I've added the corresponding addresses to my contacts and have a filter rule for never marking them as spam, but I don't think they are getting to the mailbox to hit those rules at all. This message does not have authentication information or fails to pass authentication checks. To best protect our users from spam, the message has been blocked. Please visit https://support.google.com/mail/answer/81126#authentication for more information
Our current hostname is provided by our hosting company so I don't know that we can make any changes to the current host name DNS to add an SPF record or anything like that. I have tried changing the hostname to something we controlled and tested it without success. I switched it back because I didn't want to effect other mail delivery on the server to other user accounts ( which appear to be working for things like contact forms etc ) Is there a step I could be missing to ensure delivery from these accounts?

Comments

5 comments

Date Votes
  • MikeDVB
    From the error you provided - it looks to me like you want to set up SPF/DKIM and make sure they're properly configured for the sending mail server.
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  • Nate Reist
    From the error you provided - it looks to me like you want to set up SPF/DKIM and make sure they're properly configured for the sending mail server.

    Thanks! I figured it was something along those lines although I am not an expert on that. So I've followed this
    0
  • bloatedstoat
    @Nate Reist Have you tried MX Toolbox? They have some useful tools on there that can help diagnose issues related to SPF, DMARC, DNS and so forth
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  • Nate Reist
    @bloatedstoat I just tried. As suspected, it looks like that it doesn't have an SPF record, even though I added one in WHM because I don't control the actual DNS records for that domain. I will have to try to find another way to configure it, either with a different host name where I can control the SPF record or by sending the notifications in an alternate way. .
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  • cPanelLauren
    Hi @Nate Reist Your profile says you're a root administrator, with root access you should be able to modify the hostname of the server to whatever you'd like it to be. None the less without a properly configured SPF, DKIM & PTR the mail will most likely continue to be rejected/marked as spam by Gmail. The only solution I can see that would prevent this would be to add the necessary records, change the hostname so you can or stop having them sent to Gmail. Thanks!
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