Apache authentication directive not working as expected

Benjamin D.

• July 27, 2018 08:11

After migrating server-A to server-B using the Transfer Tool (both servers are on WHM 72.0 supposedly the exact same configuration, at least I checked everywhere I could think of in WHM, like Tweak Settings, EA4 profile and modules, went over them side by side one by one), I noticed every website that used the Apache authentication directive like "WWW-Authenticate: Basic" does not work anymore. The password input pops up in the browser as usual, but even if the correct username/password is put in, it cycles in a loop, refusing the credentials. Anybody knows why it used to work on server-A but after a migration on server-B this would not work anymore? Same symptom, different issue than:

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  cPanelLauren

  • July 27, 2018 18:14

  HI @Benjamin D. This is a really tricky issue to troubleshoot without access to the server. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  Benjamin D.

  • July 28, 2018 00:09

  @cPanelLauren I will as a last resort, but I would prefer if you could point to a couple hypothesis points. I'm root on the machine, I can check/modify everything.

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  Benjamin D.

  • July 28, 2018 13:39

  Problem solved. Please close this thread.

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  cPanelLauren

  • July 30, 2018 12:54

  Hi @Benjamin D. I'm glad to hear it's been fixed! Can you let us know how you resolved the issue as it may help others? Thanks!

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  Benjamin D.

  • July 30, 2018 13:34

  @cPanelLauren Yes, but in exchange, could you please check my other unresolved forum posts and try to help me resolve them? 1) 3) Manage SSL Hosts > Error 500: An invalid destination was provided. The solution was found on this random SO thread:

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  cPanelLauren

  • July 30, 2018 15:32

  Hi @Benjamin D. I promise we'll get to the other threads as soon as we can. In fact, I'm currently looking at #2, the others I'll address as soon as I can. Thank you for providing the solution, unfortunately, the transfer tool won't change the handler to that of the source server but I am glad you were able to find the resolution and I know it will help others in the same situation. Thanks!

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  Benjamin D.

  • July 30, 2018 15:41

  Please close this thread.

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  cPanelLauren

  • July 30, 2018 15:59

  Hi @Benjamin D. We don't close threads but I did mark it as solved so the issue is noted as being complete. Thanks!

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  Benjamin D.

  • July 30, 2018 16:01

  Yes, mark as solved, sorry, thanks.

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