AutoSSL fails for some domains attempting to get PKI file on an old/wrong IP

Benjamin D.

• July 30, 2018 11:56

Installed a fresh new server with WHM 72.0 on CentOS 7.5 and migrated all accounts 5 days ago. AutoSSL has been failing ever since for SOME (~25%) domains, attempting to get PKI file on an old/wrong IP! See the attached screenshot. See that IP 215.....5 ? It's been out of service for at least 48 hours now and either way, there is not a single A record pointing to 215.....5 so where does AutoSSL get this IP from? How long is AutoSSL's DNS cache lasting??? I put the old and new server's DNS TTL to 5 minutes 7 DAYS ago and it's STILL on 5 minutes!

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  Benjamin D.

  • July 30, 2018 17:55

  Resolved. Most of these were junk (subdomains that are not even supposed to have A record entries, old deleted accounts that stuck for some reason, etc...) so I removed all the entries and concerning the specific in the screenshot, this was a different issue: for some reason it was the registrar's fault for not having changed their A record which indeed pointed to a wrong IP. It should be all good now. Please mark as resolved.

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  cPanelMichael

  • July 31, 2018 18:25

  Resolved. Most of these were junk (subdomains that are not even supposed to have A record entries, old deleted accounts that stuck for some reason, etc...) so I removed all the entries and concerning the specific in the screenshot, this was a different issue: for some reason it was the registrar's fault for not having changed their A record which indeed pointed to a wrong IP. It should be all good now.

  
  Hello, I'm glad to see you were able to solve the issue. Thank you for sharing the outcome.

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