A Licence Check Appears to Already Be Running

Anouchka Minkoue Obame

• July 30, 2018 07:33

Hi I can not access WHM & cpanel. So I can not change the hostname. When I arrive here:

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  MikeDVB

  • July 30, 2018 14:21

  I would check for processes related to UPCP and cpkeyclt. ps aux | egrep -i "upcp|cpkeyclt"
  If the UPCP is running I'd wait for it to finish. If you see the license check for more than a few minutes I'd kill the process and re-run it. That said you may want to open a cPanel ticket on this to at least report the issue if perhaps you've found a bug or something.

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  cPanelLauren

  • July 31, 2018 18:20

  Hi @Anouchka Minkoue Obame You can change the hostname via SSH by running the following: /usr/local/cpanel/bin/set_hostname
  As far as the licensing process - I would follow the advice provided by @MikeDVB as well as check /usr/local/cpanel/logs/license_log
  Any outputs from those would be helpful. Thanks!

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