cPanel Mail account backup

wchavarriad

• July 31, 2018 15:27

good afternoon, I need your help, I've searched for documentation but I still can not find what I'm need 1. Back up the email accounts that I created in CPanel, their passwords and settings. 2. Install a CPanel from scratch. 3. Recover from the backup the email accounts you had before. How can I do this? your help please

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  Shood

  • July 31, 2018 22:21

  Hello @wchavarriad Email accounts and their passwords stored in two folders in cPanel, Home Directory: home/etc home/mail Backup them from old cPanel and recover it to the new cPanel, you'll get them exactly as its old definition Hope this helps

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  wchavarriad

  • August 01, 2018 15:19

  @Shood thanks alot... i will try this and tell here if it works!!!!

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  cPanelLauren

  • August 01, 2018 16:45

  Hi @wchavarriad @Shood is correct please let us know if you run into any issues! Thanks!

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  wchavarriad

  • August 01, 2018 17:07

  Hello @wchavarriad Email accounts and their passwords stored in two folders in cPanel, Home Directory: home/etc home/mail Backup them from old cPanel and recover it to the new cPanel, you'll get them exactly as its old definition Hope this helps

  
  Works!!! but you have another situation, the mail account does not appear in the Cpanel email list ... is it possible to change this? if I needed to make some adjustment (change password or some configuration) I could not enter these options from Cpanel

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  wchavarriad

  • August 01, 2018 17:24

  Hi @wchavarriad @Shood is correct please let us know if you run into any issues! Thanks!

  
  Works!!! but you have another situation, the mail account does not appear in the Cpanel email list ... is it possible to change this? if I needed to make some adjustment (change password or some configuration) I could not enter these options from Cpanel

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  Shood

  • August 01, 2018 17:25

  Hi @wchavarriad Grate that it worked! but how did you knew that it worked while it doesn't appear in Email Accounts list? However, try to Add Email Account from cPanel and refresh

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  wchavarriad

  • August 01, 2018 17:33

  Hi @wchavarriad Grate that it worked! but how did you knew that it worked while it doesn't appear in Email Accounts list? However, try to Add Email Account from cPanel and refresh

  
  to check the operation I did a small test of sending and receiving emails and everything worked correctly .... when I tried to enter Cpanel's mail the recovered account is not listed ... how could I correct it?

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  cPanelLauren

  • August 01, 2018 17:46

  Hi @wchavarriad This is most likely due to /home/$user/.cpanel/email_accounts.json not being present. If you add an unrelated email account does the list of the email accounts you moved over appear? Thanks!

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  wchavarriad

  • August 01, 2018 18:37

  Hi @wchavarriad This is most likely due to /home/$user/.cpanel/email_accounts.json not being present. If you add an unrelated email account does the list of the email accounts you moved over appear? Thanks!

  
  Exactly what I needed, I added the username in the code and effectively added the email in the Cpanel list. Thank you very much ... now I will do the complete restoration and publish here how it works

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  cPanelLauren

  • August 01, 2018 19:10

  Hi @wchavarriad I'm glad that worked for you! Thank you for letting us know.

  now I will do the complete restoration and publish here how it works

  
  That's a great idea and for anyone reading this later while this is completely ok to do, please keep in mind that this procedure is not something native to cPanel and our support for changes like these may be limited.

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