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Emails are not sending to Gmail

Muzammil Versiani
Hi, I have an email address support@example.com. I receive emails from my customers daily but when I reply them using Webmail, it doesn't deliver. And it happens only with Gmail recipients. This is the error I receive back to my email: [removed - please attach images directly to the thread] I have root access to my server. Any help would be appreciated. Best, Muzammil Versiani

Comments

17 comments

Date Votes
  • cPanelLauren
    Hello @Muzammil Versiani Without knowing anything about your mail configuration, can you confirm if you have a valid PTR, SPF and DKIM record associated with the domain? host $yourdomainIP
    dig txt $yourdomain.tld
    dig txt default._domainkey.$yourdomain.tld
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  • Muzammil Versiani
    Hello @Muzammil Versiani Without knowing anything about your mail configuration, can you confirm if you have a valid PTR, SPF and DKIM record associated with the domain? host $yourdomainIP
    dig txt $yourdomain.tld
    dig txt default._domainkey.$yourdomain.tld

    host $yourdomainIP YourIP.in-addr.arpa domain name pointer server.example.com.
    dig txt example.com ; <<>> DiG 9.9.4-RedHat-9.9.4-61.el7 <<>> txt 173.82.243.108.ltd ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 29899 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 512 ;; QUESTION SECTION: ;173.82.243.108.ltd. IN TXT ;; AUTHORITY SECTION: ltd. 1799 IN SOA demand.alpha.aridns.net.au. host master.donuts.co. 1533152081 1800 900 604800 86400 ;; Query time: 47 msec ;; SERVER: 8.8.8.8#53(8.8.8.8) ;; WHEN: Thu Aug 02 00:35:40 PKT 2018 ;; MSG SIZE rcvd: 129
    dig txt default._domainkey.example.com ; <<>> DiG 9.9.4-RedHat-9.9.4-61.el7 <<>> txt default._domainkey.example.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 51599 ;; flags: qr rd ra ad; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 512 ;; QUESTION SECTION: ;default._domainkey.example.com. IN TXT ;; AUTHORITY SECTION: . 86392 IN SOA a.root-servers.net. nstld.verisign-grs.com. 2018080100 1800 900 604800 86400 ;; Query time: 27 msec ;; SERVER: 8.8.8.8#53(8.8.8.8) ;; WHEN: Thu Aug 02 00:38:54 PKT 2018 ;; MSG SIZE rcvd: 136
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  • cPanelLauren
    Hello @Muzammil Versiani Based on the output you're providing it doesn't appear that your domain has an SPF or DKIM record associated with it. I will point out that to double check I ran the check with the domain that was in the original screenshot and found that both of these records exist. Can you please provide the output from the exim main log at /var/log/exim_mainlog from when you're sending to Gmail? Furthermore can you please ensure that you're removing any identifying information like IP addresses and domain names when you reply to the forum posts? Thanks!
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  • Muzammil Versiani
    Hello @Muzammil Versiani Based on the output you're providing it doesn't appear that your domain has an SPF or DKIM record associated with it. I will point out that to double check I ran the check with the domain that was in the original screenshot and found that both of these records exist. Can you please provide the output from the exim main log at /var/log/exim_mainlog from when you're sending to Gmail? Furthermore can you please ensure that you're removing any identifying information like IP addresses and domain names when you reply to the forum posts? Thanks!

    Hi @cPanelLauren This is what I found in exim_mainlog 2018-07-29 03:39:02 pid 596: SIGHUP received: re-exec daemon 2018-07-29 03:39:03 cwd=/var/spool/exim 5 args: /usr/sbin/exim -bd -q1h -oP /var/spool/exim/exim-daemon.pid 2018-07-29 03:39:03 exim 4.91 daemon started: pid=596, -q1h, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4) 2018-07-29 03:39:03 cwd=/var/spool/exim 2 args: /usr/sbin/exim -qG 2018-07-29 03:39:03 Start queue run: pid=516 2018-07-29 03:39:03 End queue run: pid=516 2018-07-29 03:39:03 pid 596: SIGHUP received: re-exec daemon 2018-07-29 03:39:03 cwd=/var/spool/exim 5 args: /usr/sbin/exim -bd -q1h -oP /var/spool/exim/exim-daemon.pid 2018-07-29 03:39:03 exim 4.91 daemon started: pid=596, -q1h, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4) 2018-07-29 03:39:03 pid 596: SIGHUP received: re-exec daemon 2018-07-29 03:39:03 cwd=/var/spool/exim 5 args: /usr/sbin/exim -bd -q1h -oP /var/spool/exim/exim-daemon.pid 2018-07-29 03:39:03 cwd=/var/spool/exim 2 args: /usr/sbin/exim -qG 2018-07-29 03:39:03 Start queue run: pid=532 2018-07-29 03:39:03 exim 4.91 daemon started: pid=596, -q1h, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4) 2018-07-29 03:39:03 End queue run: pid=532 2018-07-29 03:39:03 cwd=/var/spool/exim 2 args: /usr/sbin/exim -qG 2018-07-29 03:39:03 Start queue run: pid=536 2018-07-29 03:39:03 End queue run: pid=536 2018-07-29 03:42:32 SMTP connection from [127.0.0.1]:49888 (TCP/IP connection count = 1) 2018-07-29 03:42:32 SMTP connection from (localhost) [127.0.0.1]:49888 closed by QUIT 2018-07-29 03:47:33 SMTP connection from [127.0.0.1]:49916 (TCP/IP connection count = 1) 2018-07-29 03:47:34 SMTP connection from (localhost) [127.0.0.1]:49916 closed by QUIT 2018-07-29 03:52:35 SMTP connection from [127.0.0.1]:49944 (TCP/IP connection count = 1) 2018-07-29 03:52:35 SMTP connection from (localhost) [127.0.0.1]:49944 closed by QUIT 2018-07-29 03:57:35 SMTP connection from [127.0.0.1]:49972 (TCP/IP connection count = 1) 2018-07-29 03:57:35 SMTP connection from (localhost) [127.0.0.1]:49972 closed by QUIT 2018-07-29 04:02:37 SMTP connection from [127.0.0.1]:50006 (TCP/IP connection count = 1) 2018-07-29 04:02:37 SMTP connection from (localhost) [127.0.0.1]:50006 closed by QUIT 2018-07-29 04:07:37 SMTP connection from [127.0.0.1]:50044 (TCP/IP connection count = 1) 2018-07-29 04:07:37 SMTP connection from (localhost) [127.0.0.1]:50044 closed by QUIT 2018-07-29 04:12:38 SMTP connection from [127.0.0.1]:50078 (TCP/IP connection count = 1) 2018-07-29 04:12:38 SMTP connection from (localhost) [127.0.0.1]:50078 closed by QUIT 2018-07-29 04:17:39 SMTP connection from [127.0.0.1]:50106 (TCP/IP connection count = 1) 2018-07-29 04:17:39 SMTP connection from (localhost) [127.0.0.1]:50106 closed by QUIT 2018-07-29 04:22:41 SMTP connection from [127.0.0.1]:50138 (TCP/IP connection count = 1) 2018-07-29 04:22:41 SMTP connection from (localhost) [127.0.0.1]:50138 closed by QUIT 2018-07-29 04:27:41 SMTP connection from [127.0.0.1]:50176 (TCP/IP connection count = 1) 2018-07-29 04:27:41 SMTP connection from (localhost) [127.0.0.1]:50176 closed by QUIT 2018-07-29 04:32:42 SMTP connection from [127.0.0.1]:50214 (TCP/IP connection count = 1) "exim_mainlog" 4311L, 430831C
    I think in this output, no IP or domain is mentioned so its fine? Thank you
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  • cPanelLauren
    Hi @Muzammil Versiani This output is fine, but can you try and send to gmail and show me the output of the log when you're attempting to do that?
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  • Muzammil Versiani
    Hi @cPanelLauren My bad, I didn't see complete log, Here is the interesting part, when I was sending to gmail: 2018-08-01 23:38:34 1fkw13-0006Dq-RJ <= support@example.com H=mail-lj1-f170.google.com [209.**.208.***]:37149 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_plain:support@example.com S=4369 id=CAM4KRTfP6oxLCVgc-Yg7DzbJu+g07PLnxj+n5XbTuY09LmAt2A@mail.gmail.com T="Your campaigns have been paused for security reasons" for someusr@gmail.com 2018-08-01 23:38:34 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1fkw13-0006Dq-RJ 2018-08-01 23:38:34 1fkw13-0006Dq-RJ Sender identification U=example D=example.com S=support@example.com 2018-08-01 23:38:34 1fkw13-0006Dq-RJ SMTP connection outbound 1533148714 1fkw13-0006Dq-RJ example.com someusr@gmail.com 2018-08-01 23:38:34 1fkw13-0006Dq-RJ ** someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp: all hosts for 'gmail.com' have been failing for a long time (and retry time not reached) 2018-08-01 23:38:34 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1fkw13-0006Dq-RJ 2018-08-01 23:38:34 SMTP connection from mail-lj1-f170.google.com [209.**.208.***]:37149 closed by QUIT 2018-08-01 23:38:34 1fkw14-0006Dx-5d <= <> R=1fkw13-0006Dq-RJ U=mailnull P=local S=5682 T="Mail delivery failed: returning message to sender" for support@example.com 2018-08-01 23:38:34 1fkw13-0006Dq-RJ Completed 2018-08-01 23:38:34 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1fkw14-0006Dx-5d 2018-08-01 23:38:34 1fkw14-0006Dx-5d Sender identification U=mailnull D=-system- S=mailnull 2018-08-01 23:38:34 1fkw14-0006Dx-5d => support R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 iEb/HSr+YVt/XQAAM/+z4A Saved" 2018-08-01 23:38:34 1fkw14-0006Dx-5d ** someotherusr@gmail.com (support@example.com) R=lookuphost T=remote_smtp: all hosts for 'gmail.com' have been failing for a long time (and retry time not reached) 2018-08-01 23:38:34 1fkw14-0006Dx-5d Frozen (delivery error message)
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  • Muzammil Versiani
    Hello @cPanelLauren I just sent an email and here is the output: 2018-08-02 01:10:23 1fkxRu-00029m-Qu <= support@example.com H=mail-lf1-f48.google.com [209.**.167.**]:40514 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_plain:support@example.com S=4368 id=CAM4KRTfSWFmE6wceSw+eh+6z8pLOFd5A+ZyQ81cgSe-+0hEkzQ@mail.gmail.com T="Your campaigns have been paused for security reasons" for someusr@gmail.com 2018-08-02 01:10:23 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1fkxRu-00029m-Qu 2018-08-02 01:10:23 1fkxRu-00029m-Qu Sender identification U=example D=example.com S=support@example.com 2018-08-02 01:10:23 1fkxRu-00029m-Qu SMTP connection outbound 1533154223 1fkxRu-00029m-Qu example.com microwebsols@gmail.com 2018-08-02 01:10:23 SMTP connection from mail-lf1-f48.google.com [209.**.167.**]:40514 closed by QUIT 2018-08-02 01:10:23 1fkxRu-00029m-Qu ** someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp: all hosts for 'gmail.com' have been failing for a long time (and retry time not reached) 2018-08-02 01:10:23 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1fkxRu-00029m-Qu 2018-08-02 01:10:23 1fkxRv-00029t-8V <= <> R=1fkxRu-00029m-Qu U=mailnull P=local S=5676 T="Mail delivery failed: returning message to sender" for support@example.com 2018-08-02 01:10:23 1fkxRu-00029m-Qu Completed 2018-08-02 01:10:23 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1fkxRv-00029t-8V 2018-08-02 01:10:23 1fkxRv-00029t-8V Sender identification U=mailnull D=-system- S=mailnull 2018-08-02 01:10:23 1fkxRv-00029t-8V => support R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 8AgUJa8TYltzIAAAM/+z4A Saved" 2018-08-02 01:10:23 1fkxRv-00029t-8V ** someotherusr@gmail.com (support@example.com) R=lookuphost T=remote_smtp: all hosts for 'gmail.com' have been failing for a long time (and retry time not reached) 2018-08-02 01:10:23 1fkxRv-00029t-8V Frozen (delivery error message) 2018-08-02 01:11:11 SMTP connection from [127.0.0.1]:37942 (TCP/IP connection count = 1) 2018-08-02 01:11:11 SMTP connection from (localhost) [127.0.0.1]:37942 closed by QUIT
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  • cPanelLauren
    Hi @Muzammil Versiani Thank you for that information. Do you have any sort of firewall software or something that could be blocking your connection? It looks like the server isn't able to make an outbound connection to Gmail at all. Thanks!
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  • Muzammil Versiani
    Hi @cPanelLauren Today I added my email account (support@mailt***.com) to Gmail with secure POP3 and SMTP information. The emails are sending now but they are landing in SPAM. I don't know what is happening :( Also, I don't know about Firewall software can you guide me so I can check? Thank you
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  • cPanelLauren
    Hi @Muzammil Versiani
    Today I added my email account (support@mailt***.com) to Gmail with secure POP3 and SMTP information. The emails are sending now but they are landing in SPAM

    Are you saying that you added the account to send/receive through gmail? Can you run your domain through one of the mailserver configuration tools and let me know what the output is? There are a few but the following should work for you if you're not familiar with one: Newsletters spam test by mail-tester.com Without including the domain or IP address can you provide the output from that? Thanks!
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  • Muzammil Versiani
    Hi @cPanelLauren I sent an email to the tool you provided from my "support" email using gmail interface. Then in report, I got 10/10. All green checks, except one that says: "You do not have a DMARC record". Should I add one? The tool is guiding me as to how I can add DMARC record. Thank you
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  • cPanelLauren
    HI @Muzammil Versiani That's great, to hear then that means you *shouldn't* be getting marked as spam. Can you show me the output of the following: cat /etc/resolv.conf
    You can add a DMARC record but it shouldn't be required to send to gmail.
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  • Muzammil Versiani
    Hi @cPanelLauren Here it is: # Generated by SolusVM nameserver 8.8.8.8 nameserver 8.8.4.4 nameserver 2001:4860:4860::8888
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  • cPanelLauren
    Hi @Muzammil Versiani That's great, it really means that you shouldn't be having resolution issues especially with google related services. At this point, I don't see any specific reason why you should be getting marked as spam by Gmail or be rejected by them. From what I understand at this time you are able to send mail anywhere else without issue, you have the proper DNS records associated with mail and your mail is not getting marked as spam elsewhere. To further troubleshoot this you may want to go to Gmail. They have postmaster tools that may be of assistance here: Postmaster Tools " Google Thanks!
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  • Muzammil Versiani
    Hi @cPanelLauren I don't know how to thank you. Thank you so much to help me. Right now it seems to be working. I have added my domain to Postmaster also to keep track the delivery. Thanks again :)
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  • cPanelLauren
    Hi @Muzammil Versiani I'm glad that seems to have helped! I'm happy to have been able to assist you. Please let us know if you have any further questions or issues. Thanks!
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  • Muzammil Versiani
    Hi @cPanelLauren Everything seems to be working. Thank you so much :)
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