[CPANEL-22211] REACHED_MAXEMAILS return not working with emailtrack_user_stats

rdgonzalez

• August 08, 2018 08:45

Good morning my friends. I am trying to see the indicator whether the mailbox has reached the maximum number of messages allowed per hour, but (apparently) is not working correctly with the limit set by default. 53865

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  cPanelLauren

  • August 09, 2018 16:55

  Hi @rdgonzalez Can you please let us know what isn't working? In the future, it may also be helpful to follow the guidelines in the following post: Providing the details noted in the above post help us and the rest of the community identify the issue you're experiencing as well as find a resolution. Thanks!

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  rdgonzalez

  • August 09, 2018 19:22

  The maximum number of messages allowed per hour (default) is 500. As long as this maximum is not reached, the value is displayed in 0 (correct). The problem is that the mailbox reaches the maximum number of allowed messages but the value still shows 0, the value does not change to 1. Sorry, the correct image is this: 53913

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  cPanelLauren

  • August 10, 2018 16:24

  Hi @rdgonzalez Thank you for bringing this up. I was able to replicate the issue as well. I've opened an internal case CPANEL-22211 on this issue and I'll update you here as soon as I have further information or any updates on the case. Thanks!

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  rdgonzalez

  • August 10, 2018 17:58

  Thank you so much my friend Lauren.

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  cPanelLauren

  • August 10, 2018 18:02

  HI @rdgonzalez You're most welcome, I appreciate your bringing the issue to our attention :)

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