Not able to upgrade from 70 to 74

Raj Janorkar

• August 11, 2018 17:52

I am currently using version 70.0.54 and it is showing me that "Version "74.0.4" is available. In my setting i have selected to update manually the released version which is 74.0.4 when i click on update now the update start and it says your system is updated successfully, but when i logout and login again it still on same version 70.0.54. I also tried 72 version but no success, i am not sure whats going on anybody knows? i am using easyapache3 is that the blocker? Can anyone please approve this post? or from cPanel admin team let me know the solution ?

• 

  dalem

  • August 13, 2018 13:17

  the official support does not end Dec til 2018 Note we have some clients using EA3 still and it updates without issue make sure to use the force option as date update blockers are on as ver 74 just recently came out

  0
• 

  dalem

  • August 13, 2018 13:19

  this is what EA3 says in WHM We will deprecate EasyApache 3 on December 31, 2018. After that date we will no longer update EasyApache 3. In cPanel & WHM version 78, we will remove support for EasyApache

  0
• 

  cPanelLauren

  • August 13, 2018 19:06

  when i click on update now the update start and it says your system is updated successfully, but when i logout and login again it still on same version 70.0.54. I also tried 72 version but no success, i am not sure whats going on anybody knows?

  
  Hi @Raj Janorkar Can you tell me if you have anything that indicates an error during the update in the cPanel error logs or the cPanel update logs? The locations of the log files will be as following: /usr/local/cpanel/logs/error_log
/var/cpanel/updatelogs/update.xxxx.log
  

  i am using easyapache3 is that the blocker?

  
  That shouldn't be a blocker, no. As indicated by @dalem we will continue to support EA3 until December of this year

  0
• 

  Raj Janorkar

  • August 13, 2018 22:58

  Hi @dalem & cPanelLauren It does not give any error, it just says update completed successfully. when i try to update 72.0.10 thats also not happening it looks like i stuck on 70.0.54 release.

  0
• 

  dalem

  • August 14, 2018 04:05

  run /scripts/upcp --force from the cli and watch the logs or you can view the last update log it should tell you what it did or did not do

  0
• 

  cPanelLauren

  • August 14, 2018 13:23

  Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

  0
• 

  Raj Janorkar

  • August 22, 2018 03:21

  i waited until 74.0.5 and now tried to update to release version 74.0.4 with force upgrade and it worked.

  0
• 

  cPanelLauren

  • August 22, 2018 13:04

  Hi @Raj Janorkar Thanks for updating the thread with the resolution! I'm glad to see you were able to update successfully.

  0
• 

  Trivanks Vinks

  • August 23, 2018 10:26

  This problem is now clear with me guys thanks for update the helpful info... appreciated ...

  0

Please sign in to leave a comment.