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HOSTNAME refused search

Italo Duarte
Hello, Recently I went to register a domain next to registry.br and when making the request the system informed to me that the search for the DNS informed in the registry was refused. It is as if I had not registered the domain inside my server and the domain did not exist. I already checked the syntax and nothing is incorrect. Because registry.br does not recognize that the specified DNS does not have authority for the requested domain, it does not proceed with the request. I've always used the same DNS for my domains and never had any problems. 2 months ago I made the purchase of another domain pointing to the same DNS (hostnames) and everything went well .. But now you are presenting this error and the domain registration staff informs you that the problem is with my DNS ... Does anyone know anything about this problem ??

Comments

17 comments

Date Votes
  • dalem
    Not really a cpanel issue But I have seen a few registrars out there that will reject without the DNS if your sure the DNS on your server is correct for the domain make sure the NS's A record is resolving correctly for the name servers they might be rejecting it for that as well
    0
  • Italo Duarte
    I did not understand what you mean I use this DNS (ns1.bitsnet.net and ns2.bitsnet.net) for dozens of sites and have always used it to register domains. Why are you giving up now? That is the question.
    0
  • dalem
    I said make sure that both name servers have A record and are resolving I just checked them they are the registrar is going to resolve this issue for you
    0
  • Italo Duarte
    Registration.br informs that I have to register the domain inside my server to recognize that I have authority over the domain that I am purchasing .. But I have already registered and are not recognizing. Would not it be a problem creating the account within WHM?
    0
  • cPanelLauren
    Hello @Italo Duarte I would also suggest adding the domain to the server (even though it's not registered) so that an A record is created with those NS records as the domain's nameservers. Thanks!
    0
  • dalem
    0
  • cPanelLauren
    @dalem Actually, it just sounds like they have valid nameservers. If the zone file for the domain they want to register was properly added I would be able to query the following successfully: dig @ns1.nameserver.com domain.com.br
    Whether or not the domain is registered I should get the zone information for the domain as is present on the server. Similar to the following where updatedtest.com is not a valid domain that points to my IP address: $ dig a @ns1.mynameserver.com updatedtest.com +short 104.145.XXX.XX
    0
  • Italo Duarte
    Hello @CpanelLaurem The account was created before requesting the registration of the domain to have no pending. but the system is not recognizing that my server has authority for the domain .. It is as if there is no registered domain inside my server. Very strange.
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  • cPanelLauren
    Hi @Italo Duarte Can you confirm that a DNS zone file for it exists which includes an A record and NS records for the nameservers you're using? Are the nameservers local or are they clustered? Thanks!
    0
  • Italo Duarte
    I do not know much about it .. But it's this way: domainremoved.com.br 14400 IN MX Priority: 0 Destination: domainremoved.com.br All my domains are with the zone that way.
    0
  • cPanelLauren
    Hello @Italo Duarte All this is, is the MX record though, is there anything else in the zone file? Thanks!
    0
  • Italo Duarte
    This information is contained within the customer's Cpanel. When access through WHM> edit DNS zones> and select the domain shows more things: Follow print:
    0
  • cPanelLauren
    Hello @Italo Duarte That's perfect thanks for the screenshot! For the nameservers are they local (meaning do they resolve to an IP address on that server) or do you have a DNS cluster set up? Thanks!
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  • Italo Duarte
    I have no cluster. Resolves to the IP address of the server
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  • cPanelLauren
    Hi @Italo Duarte Ok. I have confirmed that port 53 is open on the server for both TCP/UDP and other domain queries are successful. Are you able to access the server via SSH? I'd like to see if the domain is able to be queried locally once the DNS configuration has been rebuilt, this can be done by running the following: /scripts/rebuilddnsconfig
    can you also run the following: stat /var/named/domain.com.br
    Thanks!
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  • Italo Duarte
    Can this procedure give some problems on the sites that are working?
    0
  • cPanelLauren
    The only item that could potentially cause any issues is: /scripts/rebuilddnsconfig
    But typically it will not cause any interruptions
    0

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