Unable to send or receive email messages issue

samisel

• August 15, 2018 11:18

i can't send and receive messages i have new reseller account i create account and test email no work this problem was in my old reseller hosting im change all my hosting because this problem don't send and receive and the system replay this: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: xxx@xxx.com No Such User Here Reporting-MTA: dns; xxxx.net Action: failed Final-Recipient: rfc822;xxx@xxx.com Status: 5.0.0 Subject test email From xxx@xxx.me To xxx@xxx.com Date Today 15:17 test email
************** please help me! **************

• 

  cPanelMichael

  • August 15, 2018 16:54

  Hello @samisel, The error message suggest the email account you are sending to does not exist. Have you confirmed it exists as an email account using the Email Accounts option in cPanel? If so, use a website such as IntoDNS to verify the domain name uses the correct name servers and points to the new cPanel & WHM server. Or, consider reaching out to your web hosting provider so they can take a closer look at the system to see what's happening. Thank you.

  0
• 

  DennisMidjord

  • August 15, 2018 17:01

  Hi! Also, make sure that you haven't added the xxx.com domain to the same server as you're sending from. If you added it as an addon domain without creating any email accounts for the domain, cPanel will try to deliver any email locally that you send from the same server - even if the MX record for the domain is hosted externally. If the xxx.com domain is added, try setting Mail Routing to external.

  0
• 

  samisel

  • August 15, 2018 17:32

  I already have an email account I sent from another email received But do not send Now all accounts are received and not sent!

  0
• 

  cPanelMichael

  • August 15, 2018 17:35

  Hello @samisel, I recommend reaching out to your web hosting provider so they can take a closer look at the system to see what's happening if the suggestions in the two previous posts are unhelpful. Thank you.

  0
• 

  samisel

  • August 15, 2018 17:43

  i used intodns : Different subnets WARNING: Not all of your nameservers are in different subnets Different autonomous systems WARNING: Single point of failure

  0
• 

  cPanelMichael

  • August 15, 2018 17:54

  Hello @samisel, Those warnings should not affect the ability for your domain name to resolve to the correct server. Thank you.

  0
• 

  DennisMidjord

  • August 16, 2018 08:51

  If you can't send any emails, you should receive an error message (either under Track Delivery or from where you're sending the email).

  0

Please sign in to leave a comment.