IP address missing on newly created account

JF Bertrand

• August 16, 2018 08:34

Hi! Got a weird problem this morning when I created a new account. The account creation seems to complete without any errors, but when I go to List Accounts, under the column IP Address for the new account, it's listed as MISSING. The FTP account does not work for the new account (authentication failure), but if I use the "Synchronize FTP passwords" option in WHM, then the FTP starts working. If I navigate to MultiPHP Manager in WHM, the new account is NOT listed. So I went in cPanel for the new account and if I go to MultiPHP Manager from there, I get the following error: "Failed to fetch userdata for "******" at /usr/local/cpanel/Cpanel/PHP/Config.pm line 313." I already tried to Terminate the account and recreate it multiple times with the same outcome. Anyone can provide input on this ? SERVER INFO /etc/redhat-release:CentOS release 6.10 (Final) /usr/local/cpanel/version:11.74.0.4 /var/cpanel/envtype:standard CPANEL=release

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  cPanelLauren

  • November 06, 2018 13:12

  Hi @blackwidow02 How are you creating the account? Are you using WHMCS as was suggested in a previous response of mine? Thanks!

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  blackwidow02

  • November 20, 2018 03:13

  Hi @cPanelLauren , I'm creating the account using WHM directly. The server which I'am creating the account is not integrated to the WHMCS that we are using. Thanks!

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  cPanelLauren

  • November 20, 2018 13:08

  Hi @blackwidow02 Out of curiosity can you tell me the output of the following: ps faux |grep queproc
  

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  blackwidow02

  • November 22, 2018 11:53

  Hi @cPanelLauren , heres the result I got. Thanks

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  cPanelLauren

  • November 26, 2018 12:56

  Hi @blackwidow02 That's not the issue then, I wanted to see if it was potentially stale but the process looks pretty new. Can you please open a ticket using the link in my signature? The unfortunate part is that this specific issue can happen for a number of reasons, none of which are easy to point out without access. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  blackwidow02

  • November 30, 2018 06:56

  Hi @cPanelLauren , Thanks for the response. Will register first in the Customer Portal and try to submit a request. Thank you for the help!

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