How to set up user filters correctly

satimis

• August 17, 2018 02:11

Hi all, Godaddy Linux cpanel email user filters (Exim) I have set up "user filters" Rules Subject contains Any Header contains Actions Discard Message On testing ...... Headers charset "UTF-8" Filtering did not set up a significant delivery. Normal delivery will occur. The spam email can't be discarded. Please help. Thanks

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  cPanelMichael

  • August 17, 2018 17:51

  Hello @satimis, Can you provide a screenshot of the specific filter rule you have enabled, or let us know the full steps you took to enable it? Also, can you verify if you have root access to the server? If not, can you confirm if you have reported this problem to your web hosting provider? Thank you.

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  satimis

  • August 18, 2018 04:36

  Hi, Please refers to the screen-shots attached. I'm administrator and have root access to cPanel Thanks Regards satimis

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  rpvw

  • August 18, 2018 09:07

  The contains operator is a string comparator (not a list of words) - so unless the subject or header contains ALL the content you have entered as an exact string match, the rule will fail. You would need to set up a rule that looks like: (I only included the first 3 of your words in each rule as an example, you would obviously have to make many more rules to have it work on all the words you have in your strings.) This KB article may be of use :

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  satimis

  • August 18, 2018 10:36

  Hi, Thanks for your advice. Re-set up the filter as shown on the attached photos. It seems working. If I'm wrong please correct me. Thanks Regards satimis

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  cPanelMichael

  • August 20, 2018 16:20

  Hello @satimis, I'm glad to see the updated filter rules are working well. I see no problems with the rules based on the criteria you noted. Thank you.

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  satimis

  • August 21, 2018 02:53

  Hi cPanelMichael, Thanks for your advice. Regards satimis

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