TLD dropped from outbound mail

eLIANT

• August 24, 2018 12:26

I have root access to a dedi, and manage websites for several clients. One of them uses PHPlist. The Sender in PHPlist originally was my administrator email, but I created a new address for this purpose so it would receive bounces: noreply@[removed] Now over half the newsletters are failing. In the log records below, please notice how the .COM portion of the sending email address is missing. Anyone seen this before? Is the hyphen in the domain name a problem? The log records related to sending are: [removed - please avoid posting log output that includes real domain names and IP addresses]
The records regarding the bounce are: [removed - please avoid posting log output that includes real domain names and IP addresses]

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  Infopro

  • August 25, 2018 07:31

  The Sender in PHPlist originally was my administrator email, but I created a new address for this purpose so it would receive bounces

  
  If you revert the change you made to add the new email, does it work again? This sounds more like an issue with PHPlist than your cPanel, to me.

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  eLIANT

  • August 25, 2018 13:29

  The next newsletter doesn't go out for a few weeks, so I have time to test. I'll revert the Sender address and report back here.

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  cPanelMichael

  • August 27, 2018 15:32

  Hello @eLIANT, Let us know how it goes. Thank you.

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