[CPANEL-22229] You must choose a docroot that the system does not reserve error

Joel Espinosa

• September 06, 2018 17:49

If I try to create the domain called "m" in one of my domains, cPanel gives me an " You must choose a docroot that the system does not reserve." error. This error does not ocurr when I try to create a subdomain called anything other than "m".

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  cPanelLauren

  • September 10, 2018 15:49

  Hi @Joel Espinosa This is an issue related to an open case we have - CPANEL-22229 the issue is resolved in a future release (v76). I'll update this thread for you when there's more information. In the meantime, you'd have to use a different folder for the subdomain's document root. Thanks!

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  Joel Espinosa

  • September 19, 2018 23:56

  Hi @Joel Espinosa This is an issue related to an open case we have - CPANEL-22229 the issue is resolved in a future release (v76). I'll update this thread for you when there's more information. In the meantime, you'd have to use a different folder for the subdomain's document root. Thanks!

  
  Hi, Lauren. It is very important that my subdomain is called "m", I'm losing a lot of webpage views because of this. My website is indexed that way in all search engines. Is there a workaround I can do in the meantime this issue is resolved? Thank you.

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  cPanelLauren

  • September 20, 2018 13:38

  Hi @Joel Espinosa You can call your subdomain m.domain.tld the directory it is placed in can't be labeled m. That's the entire caveat of this case. When you create a subdomain you just need to change the document root to something else.

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  cPanelMichael

  • November 02, 2018 20:32

  Hello, To update, this was fixed in cPanel & WHM version 76: Fixed case CPANEL-22229: Don't run unnecessary checks when subdomain docroots are being confined to public_html. You can monitor the following page to see when version 76 reaches each release tier:

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