Trouble sending internal email

durangod

• September 08, 2018 15:36

Hi, i sent an email from our blog to our support email and it failed. Reporting-MTA: dns; vulcan.example.com Action: failed Final-Recipient: rfc822;support@example.com Status: 5.0.0
and here is the header of the mail Return-path: Received: from pxa93 by vulcan.example.com with local (Exim 4.91) (envelope-from ) id 1fyjl7-0005lI-B8 for support@example.com; Sat, 08 Sep 2018 15:23:09 -0500 To: support@example.com Subject: [example.community Blog] New Email Address X-PHP-Script: example.com/blog/wp-admin/profile.php for xxx.xxx.xxx.xxx X-PHP-Originating-Script: 1002:class-phpmailer.php Date: Sat, 8 Sep 2018 20:23:09 +0000 From: WordPress Message-ID: <8c63ce2a8e5d@example.com> X-Mailer: PHPMailer 5.2.22 (PHPMailer/PHPMailer) MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8
and the email body This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: support@example.com The mail server could not deliver mail to support@example.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
what dns entry should it have if thats the issue? My mail, smtp, and webmail in the domain are all pointed at the main server ip not the domain shared ip... is that wrong? Maybe they should all be CNAMES instead of A records

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  durangod

  • September 09, 2018 14:38

  i opened a ticket # 10268029 after i discovered the mail was not working.

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  cPanelLauren

  • September 10, 2018 19:27

  HI @durangod It looks like this was handled by changing the domains to be local in the ticket, can you confirm this issue is resolved now? Thanks!

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  durangod

  • September 10, 2018 20:00

  yes it is resolved, thanks :)

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