AutoSSL cert for alias domain?

nivekau

• September 10, 2018 07:25

Hi, I have a domain with a web site that works fine with https (it has an autossl certificate). I have added an alias domain, but this doesn't work properly with https - browser gives a security warning, but if I override it the site still works. I have run an autossl check manually and in the logs it doesn't mention the alias domain at all. It's like it doesn't exist. What do I need to do to get the autossl certiticate to cover the alias domain?

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  24x7server

  • September 11, 2018 05:50

  Hi, Can you check what certificate is loaded when you get the warning sign? What domain you see in the certificate?

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  nivekau

  • September 11, 2018 06:25

  Hi, Can you check what certificate is loaded when you get the warning sign? What domain you see in the certificate?

  
  Thanks. I see the alias domain with the warning sign. If I click on any of the internal links so I am not on the home page, it displays the primary domain and the warning disappears.

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  cPanelMichael

  • September 11, 2018 17:23

  Hello @nivekau, Can you browse to cPanel >> SSL TLS Status for this account and verify the alias domain is not excluded? Thank you.

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  nivekau

  • September 12, 2018 00:52

  It's working now! For some reason it must have just taken some time for cpanel to create the certificate. Possibly because it was a brand new domain?

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  cPanelMichael

  • September 12, 2018 15:31

  It's working now! For some reason it must have just taken some time for cpanel to create the certificate. Possibly because it was a brand new domain?

  
  Hello @nivekau, The domain validation process can sometimes take a few hours after the request for the certificate is initiated through AutoSSL. This is normal behavior. Thanks!

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