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Setting up email properly issue

Rel82me
Hi everyone, I'm pretty sure this has been answered some place and I'm probably missing something pretty obvious. However, I can't seem to setup a pop/smtp client to send and receive through cpanel. I appear to have the correct mx record setting in place at - Removed - and confirmed here: mxtoolbox.com/SuperTool.aspx? Any suggestions? Much appreciated.

Comments

7 comments

Date Votes
  • cPanelMichael
    Hello @Rel82me, Can you verify any specific error messages appear in your email client when attempting to send or receive email? Thank you.
    0
  • Rel82me
    Hi, I'm just receiving "Thunderbird Failed to Find Settings for your Email Account"
    0
  • Rel82me
    btw - its a new install cPanel. I can't seem to ping mail.example.com, but do have the proper dns records in place and have changed whm settings to "local mail exchanger".
    0
  • Anupam SG
    Which port are you using for SMTP? If you are not able to ping it could be a firewall block. A lot of webhosts(specially Digital Ocean, Vultr) block SMTP ports[25, 465, 587] to avoid originating spam from their servers. You can change the default SMTP port to something other than default ones and give it a try. You will need to change to the new port in Thunderbird too. Alternatively, you can contact your webhosting support and ask them to open these ports for your account.
    0
  • cPanelMichael
    btw - its a new install cPanel. I can't seem to ping mail.example.com, but do have the proper dns records in place and have changed whm settings to "local mail exchanger".

    Hello @Rel82me, Can you verify your name servers were properly configured and assigned to the domain name? You can use a website such as IntoDNS.com to check. We document how to setup name servers if you want to make sure you performed the correct steps: How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation Thank you.
    0
  • Rel82me
    Which port are you using for SMTP? If you are not able to ping it could be a firewall block. A lot of webhosts(specially Digital Ocean, Vultr) block SMTP ports[25, 465, 587] to avoid originating spam from their servers. You can change the default SMTP port to something other than default ones and give it a try. You will need to change to the new port in Thunderbird too. Alternatively, you can contact your webhosting support and ask them to open these ports for your account.

    I have both SMTP ports 25 and 26 open. That's really strange as I just did an nslookup on mail.removed.tld and received a non-authorative response with the ip address. Can you guy's have a peek at the records associated with this domain name "removed.tld". I'm pretty sure all the necessary records are in place.
    0
  • cPanelMichael
    I have both SMTP ports 25 and 26 open. That's really strange as I just did an nslookup on mail.removed.tld and received a non-authorative response with the ip address. Can you guy's have a peek at the records associated with this domain name "removed.tld". I'm pretty sure all the necessary records are in place.

    Hi @Rel82me, We'll need you to open a
    0

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