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Moved Website to WIX, Cannot Access Email

houst1380
I used to check my e-mail using

Comments

13 comments

Date Votes
  • rpvw
    I would imagine that this depends on whether you have connected your domain to Wix using the Name Servers or the Pointing method. Probably best answered by Wix support See
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  • houst1380
    Wix are not being overly helpful to be honest. I have used the named servers. I have contacted wix twice with no joy. I have an information sheet if that would be any use?
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  • rpvw
    If you used the Name Server method, it is unlikely that your new DNS entries as provided by Wix will point at your OLD cPanel IP that hosted the website and webmail services. You would need to get Wix to add an A record for a webmail.mydomain.co.uk DNS entry pointing back to the IP that your cPanel hosted services used. Best of luck :)
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  • houst1380
    Will try this as i can edit myself
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  • houst1380
    I do not know who previously hosted the e-mail address, is there anyway I can find out?
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  • rpvw
    Ask your old webhost :)
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  • houst1380
    I do not know who old web host is? Here is a information sheet I received [removed - please attach images directly to the thread]
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  • houst1380
    - Removed - Here is information sheet, how do i find out who email host is by the email information above?
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  • Infopro
    I do not know who old web host is? Here is a information sheet I received [removed - please attach images directly to the thread]

    Please don't post that, it shows your godaddy passwords. I suggest you change any passwords you had showing on that page of information, right now. I'm not sure how accurate this is, but using: whoishostingthis.com it tells me your site is/was hosted by - Removed -. You might also find this documentation of some use:
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  • houst1380
    @rpvw can you inbox me, really, really need your help?
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  • rpvw
    I am sorry but I don't do support over PM (and it wouldn't let me start a conversion with you to tell you that !) From the information that @Infopro refers to in the data-sheet he deleted to protect your privacy, we can assume that the old host might be GoDaddy, and that you should have all the login details to the old web hosting account on the data-sheet. I would start there, and log into the old control panel and look to see what old DNS entries there might be, and what IP the webmail points to. If all else fails, perhaps GoDaddy support could help ? This pretty much seems to have exhausted any tenuous connection with cPanel. You may get more informations from other forums like Web Hosting Talk - The largest, most influential web hosting community on the Internet
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  • houst1380
    I managed to speak to the web designer previously. He hosted the email address on a private server.
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  • rpvw
    DID he have the emails on the server he used to provide the webmail account ?.... Presumably ! Does he STILL have them ? .... That depends on his interpretation of the data protection legislation. Personally, if i saw someone move everything to another provider, I would delete all the old stuff I had on the server so I couldn't be held responsible for it. Might he have any backups? .... Possibly, but the same GDPR may still apply. Would he cooperate in trying to get your mails for you? .... Well, that rather depends on how ethically you behaved towards him when you decided to move away from his web hosting and mail services, and it will also depend on what ethics and morals he abides by (and ........ if you owe him any money, and if he might get any more money out of you :-D ) Good luck !
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