Invalid HELO name

Woody1900

• September 16, 2018 09:29

Hi Everyone, I am having huge issues with email which I think may have started from an incorrect PRT record. I have found one database that I have managed to de-list from but hotmail and google done work as do some other servers. This is a message I get from another server and also via DNS tools | Manage Monitor Analyze | DNSstuff --> email test Could not connect: Got an unknown MAIL FROM response: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1) ] I would be very grateful if someone could help Thanks!

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  Woody1900

  • September 16, 2018 14:59

  OK have worked out that Invalid HELO name is for incoming mails and not outgoing so have adjusted setting in WHM! As for outgoing still blocked via Google, Hotmail and some other servers

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  cPanelMichael

  • September 17, 2018 18:20

  OK have worked out that Invalid HELO name is for incoming mails and not outgoing so have adjusted setting in WHM! As for outgoing still blocked via Google, Hotmail and some other servers

  
  Hello @Woody1900, The first step you should take is to ensure your server meets the guidelines we document on the link below: Outlook mark your server's email as spam, you must identify the reason and resolve the problem. If you have recently resolved an issue with spam on your server or you received a new IP address which previously sent spam, you must notify the remote network. Make certain that you review the bulk sender policy of large email networks.
  Thank you.

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