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15 comments

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  • dalem
    My guess without knowing more info is you have something in your .htaccess for that account that is creating the behavior
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  • PeteS
    My guess without knowing more info is you have something in your .htaccess for that account that is creating the behavior

    That's what I thought, and indeed the entire domain is redirected to a different domain, which I thought might have been confusing cPanel. So I removed the redirect and tested: no change; issue persists. On a related(?) note: Typically I force https on all domains (via .htaccess), but this one was not not set to force https. (Others that are, work as expected regarding cPanel logins, and I did updated this .htaccess to now force https, still no change.) Something odd I Just noticed is that when forcing https for an entire domain (on all domains I tested for this), it will force it for subdomains as well, BUT not cpanel.domain.tld, which makes no sense to me. They are all A records (cpanel. and some-sudomain.)
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  • cPanelLauren
    Hi @PeteS Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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  • PeteS
    Request ID is: 10335815
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  • cPanelLauren
    Hi @PeteS Thanks for posting the ticket ID. I took a look at the ticket and if you could please add the cPanel account password in the Server Information portion of the ticket, this will help expedite things as the analyst won't have access to the password for the account without requesting this info. Thanks!
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  • PeteS
    Hi @PeteS Thanks for posting the ticket ID. I took a look at the ticket and if you could please add the cPanel account password in the Server Information portion of the ticket, this will help expedite things as the analyst won't have access to the password for the account without requesting this info. Thanks!

    Added it under server notes.
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  • cPanelLauren
    Hi @PeteS Great, one of our Analysts has taken the ticket and will be updating you shortly! Thanks!
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  • PeteS
    The problem was resolved by clearing browser cache. I thought I had ruled that out by trying a different browser that I (erroneously) thought had never been used on that account. Here's the Support Ticket explanation: "The behavior is actually the result of a cookie being set after logging in over HTTPS which forces requests to be made using SSL. Upon logging out, the cookie is not properly removed so the next time that you try to log in to cPanel/WHM over an insecure connection, you get redirected back to the login page erroneously. Once the cookies have been cleared, so long as you don't login over HTTPS you will be able to login over HTTP. If you do login over HTTPS at any time in the future, you would need to clear the cookies for the cPanel/WHM domain before you would be able to connect again over HTTP." Clearing the cache does indeed solve the issue. -Pete
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  • cPanelLauren
    Hi @PeteS I should also point out that he has a case open for this behavior as well CPANEL-17121 you can check the Changelogs here:Change Logs - Change Logs - cPanel Documentation for updates when the case is resolved. Until then the workaround is as he noted in the ticket, you need to clear the cache if you log in over https and then need to go back to http. Thanks!
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  • PeteS
    Any update on CPANEL-17121? (I tripped over this again today, and had to Google my own forgotten issue to find the workaround. lol)
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  • cPanelLauren
    Hi @PeteS I just checked in on this for you and it looks to be still in progress -it's assigned to a team just not completed yet. We'll update you here when it is though. Thanks!
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  • Maulana-
    I have the same problem, but only if I use my phone, on other devices it works normally. Sometimes I can only use my phone, what should I do?
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  • SamuelM
    Hello @Maulana- Please make sure you are using the https:// URL to login: Best regards
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  • Maulana-
    yes of course I use https, I have done clear cache but the results are still
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  • SamuelM
    Hello again @Maulana- Thank you for your reply. In that case, the issue you are observing is likely not related to the issue that was initially reported in this forum thread and filed in our internal case CPANEL-17121. I encourage you to open a new forum thread with the specific details and description of the issue you are observing. Thank you!
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