Mail refused for blacklist from the address

polojuni

• September 19, 2018 07:03

Hello. I have a cpanel in which I created the email addresses. At the beginning, all email addresses worked very well but since this morning, an address displays an error when I try to send emails. other e-mail addresses do not have this problem. Here is the error I receive when I try to send an email SMTP error: [550] Mail refused for blacklist from the address via SMTP Auth (from address: address@domain.org IP: 127.0.0.1 AuthentifiedID: address@domain.org Account owner: recodh)

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  cPanelMichael

  • September 20, 2018 16:35

  Here is the error I receive when I try to send an email SMTP error: [550] Mail refused for blacklist from the address via SMTP Auth (from address: address@domain.org IP: 127.0.0.1 AuthentifiedID: address@domain.org Account owner: recodh)

  
  Hello @polojuni, Can you let us know the output from /var/log/exim_mainlog when this happens? For example, you can run the following command and provide us with the output from the most recent message transaction: exigrep address@domain /var/log/exim_mainlog
  Thank you.

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  polojuni

  • October 18, 2018 16:12

  Hi. I'm going down for the big delay to answer your message. I had some problems with my hosting. Thank you for your reply. I executed the command exigrep address@domain /var/log/exim_mainlog but I received this error -bash: exigrep: command not found I went to the directory /var/log but this directory is empty it contains no file

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  cPanelMichael

  • October 23, 2018 15:54

  Hello @polojuni, Are you logged in as the "root" user via SSH to the cPanel & WHM server when running that command? Thank you.

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  polojuni

  • October 24, 2018 11:51

  Hi. Thank you very much for your reply. I do not think I have root access because I do not work on a dedicated server.Please is it possible to have root access by working on a shared server? Is there a way to solve my problem without having root access?

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  cPanelMichael

  • October 24, 2018 12:08

  Hello @polojuni, You'll need to contact your web hosting provider for assistance with this issue if you do not have root access. Thank you.

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  polojuni

  • October 24, 2018 12:56

  Ok thank you!!! Please is it possible to have root access by working on a cPanel & WHM shared server ??

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  cPanelMichael

  • October 24, 2018 13:15

  Hello @polojuni, If you've only purchased a shared hosting plan from a hosting provider, then root access is not generally offered because it would give you access to every other account on the shared server. Thank you.

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