Subdomain not reachable

DvdLuck

• September 19, 2018 13:27

Hi guys, i have created two subdomain inside public_html. But when I set my Url, the website can't be reachable... This is my first time using cPanel and this is very strange because I always immediately create subdomain with other hosting. Can someone help me ? Thx in advance :)

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  cPanelMichael

  • September 19, 2018 23:35

  Hello @DvdLuck, Can you confirm if the name servers assigned to the parent domain name at it's domain registrar point to the cPanel server? If they don't, you'd need to manually add in "A" records for those subdomains pointing to the IP address of the cPanel server at the DNS host of the parent domain name. Thank you.

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  DvdLuck

  • September 20, 2018 18:22

  I've found that my subdomain is not in the usually way "subdomain.domain.com" but is "domain.com/subdomain". I have created a subdomain, why is in this way like a normal page? Unfortunately I don't know how to see if my domain/subdomain are pointing to the cPanel server. In edit zone dns i can change only record in MX format

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  cPanelMichael

  • September 21, 2018 14:30

  Unfortunately I don't know how to see if my domain/subdomain are pointing to the cPanel server. In edit zone dns i can change only record in MX format

  
  Hello @DvdLuck, I recommend contacting your web hosting provider to see if they can take a closer look and determine what's wrong. They should be able to verify what name servers are setup for the domain name and make any appropriate changes. Thank you.

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  DvdLuck

  • September 22, 2018 16:54

  Hello @DvdLuck, I recommend contacting your web hosting provider to see if they can take a closer look and determine what's wrong. They should be able to verify what name servers are setup for the domain name and make any appropriate changes. Thank you.

  
  Thank you for your answers :)

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